James Allen
Lancaster,CA
Summary
Resourceful Program Manager offering a history of success coordinating and monitoring operations across various departments. Fifteen years experience in aerospace focused with Air Force and Army customers. leader and problem-solver dedicated to streamlining operations to decrease costs and promote lean efficiencies. Highly committed to customer service, client relations, employee development, and I have a hardworking mentality to maintain quality of services and products.
Overview
16
16
years of professional experience
Work History
Operations Manager
Amazon
07.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conduct regular employee engagements, identifying areas for improvement and developing action plans to address them.
- Analyzed and reported on key performance metrics to senior management.
- Champion safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Empower employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Enhance customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Senior Principal Program Manager
ASRC Federal (Government Contractor)
01.2022 - 07.2024
- Managed a portfolio of projects from start to finish, meeting budget and timeline objectives. ($500k-$50M)
- Optimized business performance and profitability through implementation of data-driven decision-making processes.
- Ensured exceptional client experiences through the cultivation of strong relationships and timely resolution of concerns.
- Reduced operational costs by implementing process improvements, optimizing resources, and developing innovative solutions.
- Negotiated vendor contracts to decrease expenses while maintaining quality and service levels.
- Mentored junior team members, fostering their professional growth and supporting the development of future organizational leaders.
- Increased efficiency by automating manual tasks, streamlining internal workflows.
Project Manager III/Program Manager Army Contract
General Atomics Aeronautical Systems Incorporated (GA-ASI)
01.2018 - 01.2022
- Managed Production and Testing Activities at El Mirage Flight Test Facility, Delivered ~ 150+ MQ-1C UAV Systems (~$100m-200m per LRIP and FRP runs).
- Provided schedule, planning, and budget oversight for yearly test events. (~$10m-$25m annually)
- Optimized project schedules, identifying critical path tasks and reallocating resources to maintain momentum.
- Planned, designed, and scheduled phases for large projects.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Provided detailed project status updates to stakeholders and executive management.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining cost effectiveness.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
Project Manager II
General Atomics Aeronautical Systems Incorporated (GA-ASI)
01.2013 - 01.2018
- Coordinated the production, development, and delivery of GCSs (Ground Control Station) and GDTs (Ground Data Terminal). (GDT: 100-150 with a cost of ~$500k per unit, O/UGCS (Textron): 50-75 with a cost of ~ $3
- Provided feedback to quality to effectively improve product delivery from subcontractors.
- Assisted Aircraft PM with production deliveries, promoted a teamwork environment with the customer, management, peers, and employees.
- High level financial and technical understanding using project management tools.
- Understands and implements the BOE (Basis of Estimate) process for current account requirements,
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Supervisor MQ-1C Army Contract
General Atomics Aeronautical Systems Incorporated (GA-ASI)
01.2010 - 01.2013
- Personnel training, coaching, counseling, and promotion of employees.
- Managed and Supervised a three-shift Integration Operations' Team.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Led cross-functional Tiger Teams to overcome quality issues and stay on delivery schedule.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Supervisor MQ-9 Air Force Contract
General Atomics Aeronautical Systems Incorporated (GA-ASI)
01.2009 - 01.2010
- Integration Supervisor, managed a three-shift operation.
- Set a strategy to enable the Production Team to deliver 40 MQ-9s in a year.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Education
Bachelor of Arts - Communication Studies
CSU Sacramento
Sacramento, CASkills
- Planning and Implementation
- Customer Service
- Operations Management
- Negotiations
- Team Leadership
- Operations Monitoring
- Decision-Making
- Staff Management
- Staff Training
- Performance monitoring
- Microsoft Office Suite Expert
Education certifications
- Antelope Valley College, Law and Business Studies
- Group and Organizational Communications Training
- Manager/Supervisor Academy
- CMTC California Manufacturing Technology Corp. – Lean Manufacturing
- Abaris Composite Course Study 1&2 2009 & 2010
- Humphrey’s EVMS Certification 2013-2022
- Control Account Manager Training 2013
Manufacturing
- Process Improvement
- Team-Leader
- Tiger-Team Implementation
Process improvement
- Development of Flight Scheduling Process
- Lean Production Initiatives
Military Service
US ARMY Veteran
Training
- Franklin Covey Training
- Safety and Quality Training
- Organizational Training
Timeline
Operations Manager
Amazon
07.2024 - Current
Senior Principal Program Manager
ASRC Federal (Government Contractor)
01.2022 - 07.2024
Project Manager III/Program Manager Army Contract
General Atomics Aeronautical Systems Incorporated (GA-ASI)
01.2018 - 01.2022
Project Manager II
General Atomics Aeronautical Systems Incorporated (GA-ASI)
01.2013 - 01.2018
Supervisor MQ-1C Army Contract
General Atomics Aeronautical Systems Incorporated (GA-ASI)
01.2010 - 01.2013
Supervisor MQ-9 Air Force Contract
General Atomics Aeronautical Systems Incorporated (GA-ASI)
01.2009 - 01.2010
Bachelor of Arts - Communication Studies
CSU Sacramento