JAMES ALLEN JR
Locust Grove,GA
Summary
Talented & Committed General Sales Manager/Variable Operations Director with a deep understanding of the totality of the auto industry market trends, social media, team building, building cultures, employee retention, recruiting & proven CSI/Sales effectiveness. Ready to apply 26 years of progressive experience to challenging new role in your organization. Proactive General Sales Manager proficient in sales, used car acquisitions and retailing, 9 years of finance & insurance, fixed operations and business operations. Enthusiastic about driving business growth in your organization by leveraging 26 years and 7 months of experience in the auto industry. Talented General Sales Manager with a deep understanding of market trends, customer needs and effective sales strategies. High-achieving General Sales Manager adept at recruiting, scaling and growing sales/bdc/finance department by building and leading successful sales teams and well verse finance department. Versed in breaking points in the auto industry over the last 13 years. Having the ability and major influence in recruiting, retention, low turn over ratio with staff year over year and the ability to have major buy in to customer satisfaction and sales efficient throughout 7 major auto makers Toyota, Hyundai, Ford, GM, Nissan, Dodge and now Honda industry. Offering 27 years and 7 months experience in the field. Results-driven General Sales Manager proficient in used car operations (Acquisitions & Wholesaling & highly efficient in KBB FACEBOOK MARKETPLACE, VAUTO, ACV/MAX), F&I Training products, CARNOW, ELEADS/VINSOLUTIONS CRM, JOHN MAXWELL TRAINING, CARDONE TRAINING and MARKET ESSENTIALS products. Specialized in increasing sales and maximizing team success. Talented motivator and leader with a decisive, hardworking and resourceful approach and the ability to change a culture with having everyone part of the picture of success and growth. Trained and is currently become more efficient in the 3 M's (model, mimic, master) all design for constant and balanced growth. Currently as the General Sales Manager I have recruited 7 Finance Managers, 4 Used Car Managers, 27 Sales professionals, multiple personnel in the fixed operator department and built an entire staff in Bdc department.
Overview
23
23
years of professional experience
Work History
General Sales Manager
HUDSON AUTOMOTIVE GROUP (STONECREST HONDA)
09.2019 - Current
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
- Coached 21 -23 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings 13%.
- Managed newly-formed Holding Department which oversaw account sales, marketing, insurance and credit sales, and customer satisfaction.
- Upheld company policies and implemented standards fairly.
- Maintained extensive knowledge of company products and services.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Hired, supervised and coached 17 sales associates and 4 finance managers, a internet/bdc manager and a used car manager on sales strategies to optimize performance.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
General Sales Manager
Toyota Of McDonough
02.2016 - 09.2019
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on a daily basis and implementing improvement strategies.
- Developed and strengthened high-performance sales team turning over $1.7 million gross per month in the variable department.
- Contacted customers as soon as issues arose to immediately find resolution before the problems escalated.
- Developed accurate sales forecasts by analyzing sales feedback and wrote reports for senior leadership.
- Built strong client relationships and provided high value-adding services, resulting in a 17% company market share increase, through branding and social media branding.
- Maintained and organized a customer database of over 4000 clients with ELEADS and Vinsolutions CRM tools.
- Trained and coached a team of 27 sales professionals and 4 F&I personal focused on selling 250 to 350 units and maintaining 90% with SETF and above region in CSI monthly.
- Calculated sales commission for sales team of 20+ reps.
General Sales Manager
FIVESTART AUTOMOTIVE GROUP
02.2010 - 12.2015
- Maintained extensive knowledge of company products and services and had built a great repore with Ford Motors and Ford Motor Credit
- Achieved 115% of monthly quota and grew sales to $1.45 million in gross profit within three months, every year earning title as a lead front end variable GSM in the group of 13 dealerships at that time.
- Developed and assigned monthly sales quotas and F&I forecast per month and helped them achieved their personal goals aswell as the companies goal.
- Identified and analyzed key competitors and related products.
Education
High School Diploma -
Warner Robins High School
Warner Robins, GA07.1991
GENERAL MANAGER COMPLETION DIPLOMA - GENERAL MANAGEMENT EXECUTIVE PROGRAM
NCM GENERAL MANAGEMENT ACADEMY
MOUNT PLEASANT, SC01.2022
Skills
- Goal setting
- Sales expertise
- Team development & culture improvement
- Performance improvements
- Team training
- Self-motivated
- Mentoring and coaching
- Forecasting abilities
- Social media branding/funnels for growth
- Successful Used Car Operation
- General Manager Completion (NCM) 1yr 6 months
All of these things are very essential into the growth & scale in an organization from every department
Additional Information
REFERENCES:
T.C. STATON- PRESIDENT OF HUDSON AUTOMOTIVE GROUP- PHONE (423-280-8608)
JON WATERS -CEO - REDLINE POWERSPORTS GROUP PHONE (865-360-56300
GM - TOYOTA OF MCDONOUGH 3YRS.
JARED GAINE- PARTNER/GM WG AUTOMOTIVE GROUP. PHONE (850-776-9734)
GM PINNACLE FORD
TOM MILLER - NCM TRAINER INSTRUCTOR PHONE (360-580-4669)
REGIONAL DIRECTOR HUDSON AUTOMOTIVE GROUP
DARRYL BOWEN - DSM SOUTHEAST TOYOTA PHONE (954-531-99620
MARTIN PINCKNEY - REGIONAL MANAGER-SETF PHONE (478-302-3485)
KIM CASSELL - REGIONAL AREA MANAGER -CAPITAL ONE. PHONE (404-673-0192)
Timeline
General Sales Manager
HUDSON AUTOMOTIVE GROUP (STONECREST HONDA)
09.2019 - Current
General Sales Manager
Toyota Of McDonough
02.2016 - 09.2019
General Sales Manager
FIVESTART AUTOMOTIVE GROUP
02.2010 - 12.2015
High School Diploma -
Warner Robins High School
GENERAL MANAGER COMPLETION DIPLOMA - GENERAL MANAGEMENT EXECUTIVE PROGRAM
NCM GENERAL MANAGEMENT ACADEMY
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