Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JAMES ALOVI

JACKSONVILLE,FL

Summary

Customer Service and Personal accountability through several positions and responsibilities with over 15 years of experience.

Overview

8
8
years of professional experience
1
1
Certification

Work History

FIELD PROPERTY CLAIMS ADJUSTER APPRENTICE

EMMANUEL ODONGO
09.2022 - Current
  • Conducted thorough inspections to document property damages, resulting in accurate claim evaluations.
  • Interacted with claimants to help gather information that would help in the inspection process.
  • Assisted in investigating claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Increased accuracy in damage assessments by utilizing advanced technology tools during inspections.
  • Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
  • Assisted in carefully reviewed claim information to verify accuracy and avert fraudulent claims.
  • Prepared reports of findings of investigations.
  • Identified suspicious losses and contacted manager for investigative assistance.
  • Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
  • Excellent communication skills, both verbal and written.
  • Self-motivated, with a strong sense of personal responsibility.
  • Applied effective time management techniques to meet tight deadlines.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.

Uber Partner

Uber And Lyft
03.2021 - Current
  • Utilized technology effectively for managing ride requests, and tracking trip progress.
  • Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
  • Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
  • Communicated with passengers regarding estimated time of arrival.
  • Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
  • Enhanced passenger experience by keeping a clean and comfortable vehicle environment.
  • Delivered passengers to destinations safely and on time.
  • Displayed adaptability in navigating various driving conditions and environments, ensuring passenger safety at all times.
  • Increased efficiency with effective route planning and GPS navigation usage.
  • Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
  • Followed applicable traffic regulations and traffic laws.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Remained calm and poised in emergent situations.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Monitored traffic patterns and adjusted routes to minimize travel time.
  • Maintained a high driver rating through excellent communication and navigational skills.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.

Warehouse Operator and Delivery Driver

White Cap Construction Supply Inc.
08.2022 - 02.2023
  • Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.
  • Maintained a high level of customer service both at the warehouse and when out on deliveries.
  • Reduced product damage by performing routine forklift maintenance and safety checks.
  • Streamlined order processing for faster customer service and reduced shipping times.
  • Reduced product damage rates by enforcing proper handling techniques and storage methods.
  • Conducted regular audits of warehouse operations to ensure compliance with industry standards and regulations.
  • Used forklifts and pallet jacks to relocate products.
  • Checked packages and merchandise for damage and notified vendors.
  • When doing deliveries, adhered to traffic laws and ensured maintained strict schedules.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
  • Filled out load paperwork and DOT-mandated log books.

Warehouse Operations Manager

COMMERCIAL EXPRESS INC.
09.2019 - 02.2021
  • Managed delivery routes to Pharmacy locations all over Jacksonville FL and surrounding areas. Customers included: Walmart Pharmacy, Publix Pharmacy, Walgreens and over 60% of privately owned pharmacies in Jacksonville FL and surrounding areas.
  • Enhanced customer experience by providing exceptional service and addressing concerns promptly.
  • Launched new training program to boost employee skills and staff retention rate.
  • Reviewed and negotiated contracts with carriers to optimize shipping costs.
  • Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
  • Developed strong relationships with suppliers and transportation partners, fostering collaboration and improving overall supply chain efficiency.
  • Managed daily warehouse operations, resulting in reduced waste and optimized space utilization.
  • Implemented safety protocols, reducing workplace accidents and ensuring a safer work environment for employees.
  • Conducted research to address shipping errors and packaging mistakes.
  • Developed employee training programs to enhance skill sets and increase overall productivity within the warehouse team.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Successfully managed high-volume periods by allocating resources efficiently and maintaining a smooth workflow, ensuring timely delivery of products.
  • Maintained high level customer service by creating and maintaining professional relationships with Pharmacists and Techs across the city and surrounding areas

Over the Road Truck Driver

JAYNIMO AND SONS DELIVERY SERVICES LLC
05.2016 - 12.2018
  • Removed and unloaded packages from Box trucks for customer deliveries, using extreme care to avoid damage to goods.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Demonstrated professionalism with accurate logbook entries, meeting all reporting requirements for hours of service and equipment conditions.
  • Maintained clean driving records by consistently obeying traffic laws, staying alert at all times, and prioritizing safe driving practices throughout every trip.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Minimized downtime due to unforeseen circumstances by effectively adapting plans as needed during long-haul trips.
  • Maintained high level customer service skills when making deliveries.

Education

Bachelor of Science - Finance

University of Alabama At Birmingham
Birmingham, AL
05.2005

Skills

  • Investigating
  • Team Collaboration
  • Tech-Savvy
  • Active Listening
  • Report Writing
  • Human relations
  • Professional Customer Service
  • Decision-Making
  • Analytical-minded
  • Property Damage Assessment
  • File and Record Management
  • Personal accountability

Certification

6-20 All Lines Adjuster License Florida

Timeline

FIELD PROPERTY CLAIMS ADJUSTER APPRENTICE

EMMANUEL ODONGO
09.2022 - Current

Warehouse Operator and Delivery Driver

White Cap Construction Supply Inc.
08.2022 - 02.2023

Uber Partner

Uber And Lyft
03.2021 - Current

Warehouse Operations Manager

COMMERCIAL EXPRESS INC.
09.2019 - 02.2021

Over the Road Truck Driver

JAYNIMO AND SONS DELIVERY SERVICES LLC
05.2016 - 12.2018

Bachelor of Science - Finance

University of Alabama At Birmingham

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JAMES ALOVI