James Alvarado
Hudson,North Carolina
Summary
Dependable professional with excellent customer service, organizational and communication skills. Anticipates customer needs and provides service proactively while quickly and accurately responding to customer inquiries. Demonstrates consistently positive attitude and creates welcoming atmosphere for customers and colleagues.
Overview
15
15
years of professional experience
Work History
Gym Attendant
SIPOA
09.2022 - 02.2024
- Improved gym member satisfaction by providing exceptional customer service and promptly addressing any concerns.
- Assisted with the onboarding process for new members, providing facility tours and explaining membership benefits.
- Assisted in event planning for special promotions or initiatives aimed at attracting new members or boosting overall engagement levels among existing clients.
- Enhanced facility cleanliness by maintaining a regular cleaning schedule and ensuring all equipment was sanitized properly.
- Developed strong communication skills through frequent interaction with diverse populations of gym members, enhancing overall interpersonal effectiveness within professional contexts.
- Created a safe workout environment by diligently monitoring gym activities and promptly addressing any safety hazards or concerns as needed.
- Greeted customers and offered them assistance.
- Managed check-in and check-out process of items.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Conducted locker room tours and provided information and directions.
Member Experience Manager
Seabrook Island Club
04.2018 - 02.2024
- Enhancing employee skills and knowledge.
- Initiated strategic Customer Service that enhanced our value proposition for current members while attracting new prospects.
- Managed a team of customer service representatives, ensuring consistent delivery of exceptional member experiences.
- Resolved escalated complaints from highly dissatisfied members by actively listening to their concerns, empathizing with their situation, and taking appropriate corrective action steps as needed.
- Streamlined processes to optimize efficiency and effectiveness in resolving member concerns and issues.
- Conducted regular assessments of employee performance, providing coaching and feedback for ongoing development.
- Led a team of Member Experience professionals to achieve consistently high levels of member satisfaction and loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Facilitated regular meetings among team members to discuss best practices, share insights, and encourage collaboration toward shared goals.
- Enhanced member satisfaction by developing and implementing targeted engagement strategies.
Automotive Sales Professional
Everett Chevrolet
03.2017 - 03.2018
- Increased dealership sales by developing and maintaining strong relationships with clients.
- Boosted repeat business through excellent rapport-building skills, fostering long-term client relationships.
- Attended industry conferences and training events, continually refining skills and broadening knowledge base.
- Collaborated with finance team to secure optimal financing solutions for customers.
- Enhanced customer satisfaction through personalized service and diligent followup.
- Negotiated deals skillfully, securing favorable terms for both the buyer and dealership while maintaining high profit margins.
- Utilized CRM software to manage leads, track communication, and improve overall client interactions.
- Delivered exceptional product presentations, resulting in increased customer confidence and higher sales rates.
- Leveraged social media platforms to engage potential buyers, promote dealership offerings, and expand brand reach.
- Assisted clients in selecting appropriate vehicle options by identifying their unique needs and preferences.
- Offered tailored test-drives based on customer preferences to enhance their decision-making process.
- Conducted thorough market research to stay informed on industry trends and competitor offerings.
Automotive Sales Professional
Cosmo Motors
05.2015 - 03.2017
- Increased dealership sales by developing and maintaining strong relationships with clients.
- Boosted repeat business through excellent rapport-building skills, fostering long-term client relationships.
- Collaborated with finance team to secure optimal financing solutions for customers.
- Enhanced customer satisfaction through personalized service and diligent followup.
- Negotiated deals skillfully, securing favorable terms for both the buyer and dealership while maintaining high profit margins.
- Utilized CRM software to manage leads, track communication, and improve overall client interactions.
- Delivered exceptional product presentations, resulting in increased customer confidence and higher sales rates.
- Leveraged social media platforms to engage potential buyers, promote dealership offerings, and expand brand reach.
- Facilitated smooth transactions by preparing all necessary documentation in a timely manner.
- Provided comprehensive after-sales support, addressing any concerns or questions from clients promptly.
- Offered tailored test-drives based on customer preferences to enhance their decision-making process.
- Assisted clients in selecting appropriate vehicle options by identifying their unique needs and preferences.
- Answered telephone and email inquiries from potential customers.
Shipping and Receiving Lead
Menlo Logistics
06.2009 - 04.2015
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Ensured timely delivery of products by closely monitoring shipments and addressing any potential delays.
- Stacked and stored pallets at end of shift to keep warehouse clean and organized.
- Pulled, verified, and packaged items for shipment.
- Managed warehouse space allocation strategically to accommodate changing inventory needs throughout the year.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Conducted regular audits of inventory levels to maintain accuracy and prevent stockouts or overstock situations.
- Maintained accurate records of incoming and outgoing shipments, ensuring proper documentation for all transactions.
- Led the shipping and receiving team in consistently meeting performance targets, contributing to overall company growth and success.
Education
Nursing Assistance
CCC&TI
Hudson, NCHigh School Diploma -
South Caldwell High School
Hudson, NCSkills
- Team player attitude
- Strong negotiation skills
- Adaptability to Change
- Target Achievement
- Market Research Analysis
- CRM software knowledge
- Excellent Communication
- Relationship Building
- Professionalism
Accomplishments
Selected as the EMPLOYEE OF THE YEAR for 2020 for Seabrook Island for my hard work and dedication to my company.
Timeline
Gym Attendant
SIPOA
09.2022 - 02.2024
Member Experience Manager
Seabrook Island Club
04.2018 - 02.2024
Automotive Sales Professional
Everett Chevrolet
03.2017 - 03.2018
Automotive Sales Professional
Cosmo Motors
05.2015 - 03.2017
Shipping and Receiving Lead
Menlo Logistics
06.2009 - 04.2015
Nursing Assistance
CCC&TI
High School Diploma -
South Caldwell High School
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