James A Maly
Saint Augustine ,FL
Summary
A hard working professional with strong expertise in building and maintaining client relationships, ensuring customer satisfaction, and resolving issues efficiently. Proven ability to collaborate with teams, adapt to changing needs, and deliver results. Skilled in communication and conflict resolution. Known for reliability, adaptability, and customer-centric approach.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Relations Specialist/Supervisor
Jorgensen Contract Services, LLC
07.2019 - Current
- Investigates customer concerns, communicating between departments such as mowing crews and drainage crews to maintain excellent service
- Inspects all construction jobs before final acceptance to ensure Jorgensen is taking over a project of the highest standards
- Manages all FDOT contract inspections
- Lead supervisor over guardrail and herbicide crews
- Serves as Backup Incident Response Commander
- Tracks production rates and develops innovative concepts to increase productivity (created check lists for loading work truck for each specific job)
- Lead Quality Control inspector for all Jorgensen completed jobs
- Leads weekly safety discussions
- Manages on-call schedule
- Pulls RCI data from FDOT to ensure all data is accurate
- Reads Straight Line Diagrams while performing inspections
Compliance Team Crew Lead
Jorgensen Contract Services, LLC
06.2012 - 07.2019
- Traveled to all Jorgensen projects state wide to conduct FDOT contract required inspections
- Led debrief meetings with project management on all issues found while on the job site
- Trained maintenance techs to adhere to all FDOT standards
- Created and maintained spreadsheets to track all inspections
- Developed instruction manuals and standard operating procedures for all jobs
Maintenance Technician
Jorgensen Contract Services, LLC
08.2011 - 06.2012
- Used hand and power tools to repair guardrail, signs and drainage structures
- Maintained equipment such as zero turns and weed eaters with regular preventive maintenance
- Managed an inventory of supplies and tools to stay ready for any maintenance needs
- Assembled equipment and components at job sites to complete quick installations
Customer Service Representative
Regulus Group LLC
06.2006 - 08.2011
- Accurately prepared and processed forms to change customer service levels
- Engaged with customers to understand and resolve issues and answer product questions
- Continuously met or exceeded daily service quality and performance scores
- Investigated customer concerns, communicating between departments such as production and IT
Education
High School Diploma -
Naperville Central High School
Naperville, IL01.2003
Skills
- Multi-line phone talent
- Quality control
- Delivery scheduling
- Feedback analysis
Notable Projects
- Current supervisor for the Jacksonville Interstate project, 10 Year Contract, $86 Million
- I-595 Express lanes lead inspector, 7 Year Contract, $60 Million
- Turnpike Zone 2 Inspector, 7 Year Contract, $16.5 Million
- Turnpike Zone 4 Inspector, 7 Year Contract, $19 Million
- Nassau County Primary Roads Crew Leader, 7 Year Contract, $7 Million
- Clay County Primary Road Crew Leader, 7 Year Contract, $9 Million
- I-295 West Beltway Managed lanes lead inspector
- Colorado I-70 Lead inspector
- Virginia I-495 Express Lanes Inspector
Certifications And Proficiencies
- FDOT Advanced Maintenance of Traffic
- FDOT Traffic Incident Management
- FDOT Maintenance Rating Program Team Lead
- FDOT Right of Way and CORE Herbicide
- Florida Stormwater, Erosion, and Sediment Control Training (also received train the trainer certification)
- CTQP QC Manager
- Earth works level 1 and Level 2
- International Municipal Signal Association Traffic signal Level 1
- OSHA 10 Hour
- Confined space
- CPR
- Effective report writing
- Microsoft Office-Word, Excel, Powerpoint
Certification
- FDOT Advanced Maintenance of traffic
- FDOT Traffic Incident Management
- FDOT Maintenance Rating Program team lead
- FDOT Right of Way, Aquatic and ROW certified
- Florida Stormwater, Erosion, and Sediment Control certified
- Earth works level 1 and 2
- OSHA 10 Hour
- Confined Space
- CPR
- Effective report writing
- Microsoft Office-word, Excel, Powerpoint
- TIMS train the trainer
Timeline
Customer Relations Specialist/Supervisor
Jorgensen Contract Services, LLC
07.2019 - Current
Compliance Team Crew Lead
Jorgensen Contract Services, LLC
06.2012 - 07.2019
Maintenance Technician
Jorgensen Contract Services, LLC
08.2011 - 06.2012
Customer Service Representative
Regulus Group LLC
06.2006 - 08.2011
High School Diploma -
Naperville Central High School
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