James Ametefe
New York,NY
Summary
Dedicated and compassionate Human Services Professional with 3+ years of experience supporting individuals and families in transitional and supportive housing programs. Skilled in crisis intervention, case management, and coordinating community resources in high-need environments. Adept at collaborating with interdisciplinary teams and city agencies to promote stability, empowerment, and long-term self-sufficiency for vulnerable New Yorkers.
Offering excellent communication skills and knack for problem-solving, eager to learn and grow in support role. Brings ability to quickly understand and apply new technical concepts, paired with adeptness in customer service and issue resolution. Ready to use and develop troubleshooting and communication skills in Residential Aide role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Case Support Specialist / Residential Counselor
Services for the Underserved (S:US)
08.2023 - 10.2025
- Supported individuals living with mental health and substance use challenges in supportive housing environments.
- Conducted home visits, developed individualized service plans, and assisted clients with medication and appointment management.
- Provided crisis de-escalation, peer support, and referrals to clinical, medical, and vocational programs.
- Maintained accurate progress notes and documentation in accordance with HIPAA and agency standards.
- Collaborated with interdisciplinary teams to support client recovery, independence, and community reintegration.
Residential Aide / Shelter Support Associate
Volunteers of America – Greater New York (VOA-GNY)
03.2022 - 07.2023
- Provided daily support to residents in a transitional housing program serving homeless adults and families.
- Conducted intake assessments, maintained client files, and assisted case managers with goal planning.
- Responded to crises effectively to ensure resident safety and compliance with shelter policies.
- Organized life-skills workshops and facilitated access to employment, benefits, and housing resources.
- Coordinated services with DHS, HRA, and other city agencies to support client placement and stabilization.
- Utilized Shelter Cares for documentation, resident tracking, and program compliance.
Education
Bachelor of Arts - Economics
Hunter College
New York, NY11.2025
Skills
- Crisis Intervention & De-escalation
- Case Management & Documentation
- Trauma-Informed Care
- Homeless Services Coordination
- Mental Health & Substance Use Support
- Client Advocacy & Empowerment
- Communication & Team Collaboration
Certification
- CPR & First Aid Certified
- Mental Health First Aid (MHFA)
- Crisis Prevention and Intervention (CPI)
Languages
French
Native or Bilingual
Timeline
Case Support Specialist / Residential Counselor
Services for the Underserved (S:US)
08.2023 - 10.2025
Residential Aide / Shelter Support Associate
Volunteers of America – Greater New York (VOA-GNY)
03.2022 - 07.2023
Bachelor of Arts - Economics
Hunter College