Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Anaya

Santa Rosa

Summary

Dynamic professional with a friendly demeanor and strong problem-solving skills, experienced at Travel Centers of America. Proven track record in fostering teamwork and collaboration, enhancing operational efficiency, and mentoring staff. Adept at maintaining safety protocols and driving continuous improvement, ensuring high standards in service delivery and team performance.

Overview

28
28
years of professional experience

Work History

PCM

Travel Centers of America
01.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

APCM

Travel Centers of America
01.2022 - 01.2023
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Technician

Travel Centers of America
03.2019 - 01.2022
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.

Ambulance Director Medical

City of Santa Rosa
08.2004 - 08.2019
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.

Police Officer, Uniformed Road Patrol

City of Santa Rosa
05.2018 - 05.2019
  • Efficiently resolved conflicts between citizens through mediation, helping to prevent escalation into more serious incidents.
  • Conducted thorough investigations into reported incidents, gathering evidence and interviewing witnesses to support case resolution.
  • Maintained accurate records of daily activities and completed detailed reports on arrests, incidents, and other law enforcement actions.
  • Collaborated with other first responders during emergency situations, sharing information and resources to ensure public safety.

Gang Unit Manager

Guadalupe County
02.1997 - 05.2018
  • Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
  • Ensured compliance with regulations and standards through regular audits, staff education, and policy updates.
  • Resolved conflicts among team members quickly to maintain a positive working environment conducive for continued excellence in patient care.
  • Oversaw several Officers and support staff and performed staffing scheduling duties\.

Education

Rosemead High School
Rosemead, CA

No Degree - Police Science

Rio Hondo College
Whittier, CA
07-1989

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving

Timeline

PCM

Travel Centers of America
01.2023 - Current

APCM

Travel Centers of America
01.2022 - 01.2023

Technician

Travel Centers of America
03.2019 - 01.2022

Police Officer, Uniformed Road Patrol

City of Santa Rosa
05.2018 - 05.2019

Ambulance Director Medical

City of Santa Rosa
08.2004 - 08.2019

Gang Unit Manager

Guadalupe County
02.1997 - 05.2018

Rosemead High School

No Degree - Police Science

Rio Hondo College

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