Summary
Overview
Work History
Education
Skills
Military Awards
Professional Course Curriculum
Timeline
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James Ancheta

James Ancheta

Carrollton,TX

Summary

Results-driven public servant with over fifteen years of experience in customer service and relationship management. Proven track record of exceeding performance metrics and delivering customized solutions. Expertise in negotiations and staff management, consistently surpassing monthly goals. Focused on enhancing customer experiences and driving business growth through effective communication and interpersonal skills.

Overview

47
47
years of professional experience

Work History

Special Agent

Department of Defense
Farmers Branch, TX
11.2014 - 11.2024
  • Conducted National Security and Public Trust security background investigations for the Department of Defense and the United States Government.
  • Conducted “in-person” interviews of Subject’s applying for sensitive positions within the U.S. Government and the Department of Defense.
  • Interviewed family members, friends, supervisors and coworkers who were knowledgeable of the Subject and of his/her background to determine the Subject’s suitability for a position within the U.S. Government or Department of Defense.
  • Submitted well-constructed and accurate investigative reports in a timely manner to ensure swift turn-around of completed investigations.

Special Agent in Charge

U.S. Office of Personnel Management
Farmers Branch, TX
03.2008 - 11.2014
  • Company Overview: Federal Investigative Services.
  • Supervised and managed a team of 15 to 20 special agents and support staff responsible for conducting personnel security investigations (PSI) for the U.S. Government and Department of Defense.
  • Managed all functions of the Dallas Field Office, while ensuring compliance with organizational, procedural, budgetary, and regulatory guidelines.
  • Established enhanced internal procedures for PSI’s, while identifying and correcting issues of non-compliance.
  • Frequently made recommendations to Sr. Managers to enhance processes and procedures which increased productivity and the timely completion of PSIs.
  • Monitored and reviewed investigative reports of agents assigned to the field office to ensure compliance and quality of reports.
  • Conducted public speaking events, such as recruiting seminars, conferences, and universities, regarding personal security investigations.

Director of Training

Kroll Government Services
Loveland, CO
10.2005 - 03.2008
  • Supervised a training staff of 5 Instructors and managed all aspects of training related to PSI’s.
  • Ensured compliance in both non-resident (web-based) and resident course instruction and associated training material.
  • Monitored performance and compliance of training staff providing instructor-led training of new agents responsible for conducting PSI’s.
  • As a result of utilizing enhanced training techniques, attrition rate was reduced by 40%.

Training Specialist

US Investigations Services
Grove City, PA
10.2001 - 10.2005
  • Conducted training at a U.S. Government approved facility for contract investigators.
  • Developed and improved teaching methodologies and materials utilized for the training of contract investigators.
  • Developed “web-based” training curriculum for new contract investigators which significantly reduced training costs without sacrificing the quality and effectiveness of training.
  • Liaised with customers both within private and government sector agencies to ensure clear understanding and agreement of training curriculum.

Non-Commissioned Officer

U.S. Army
El Paso, TX
01.1978 - 01.1999
  • Company Overview: U.S. Army Sergeant Majors Academy
  • Successfully completed twenty-two years of active-duty service in the U.S. Army.
  • Highest rank achieved was the rank of E-8, Master Sergeant and was last assigned as the Sr. Instructor at the U.S. Army Sergeant Majors Academy in El Paso, TX.
  • The following is a list of a variety of positions held while serving in the U.S. Army:
  • Master Sergeant – Sr. Instructor, U.S. Sergeant Majors Academy, El Paso, TX
  • First Sergeant – Kitzingen, Germany
  • Platoon Sergeant – Kitzingen, Germany
  • Platoon Sergeant – Fort Riley, KS (Combat deployment – Gulf War)
  • Station Commander – U.S. Army Recruiting Command, Pendelton, OR.
  • Received numerous awards for exceeding recruiting goals with highest being at 155% above expectation.
  • Instructor – Primary Leadership Development Course – Ansbach, Germany
  • Section Sergeant – Katterbach, Germany
  • Section Sergeant – Herzogenarauch, Germany
  • U.S. Army Sergeant Majors Academy

Education

Mechanical Engineering

University of Hawaii
Hilo, HI
11.1977

Skills

  • Background investigations
  • Personnel management
  • Program management
  • Compliance auditing
  • Leadership
  • Strategic planning
  • Decision making
  • Training development
  • Time management
  • Adaptability
  • Customer service
  • Active listening
  • Microsoft Office Suite
  • Public speaking
  • Written communication

Military Awards

  • Bronze Star Medal for Heroism
  • Meritorious Ribbon (3rd Award)
  • Army Commendation Medal (3rd Award)
  • Army Achievement Medal (2nd Award)
  • Top Producing Recruiter - (Numerous Awards)

Professional Course Curriculum

  • Strategic Leadership Training, 10/01/21
  • New Special Agent in Charge Training, 12/01/08
  • Faculty Development Course, 01/01/97

Timeline

Special Agent

Department of Defense
11.2014 - 11.2024

Special Agent in Charge

U.S. Office of Personnel Management
03.2008 - 11.2014

Director of Training

Kroll Government Services
10.2005 - 03.2008

Training Specialist

US Investigations Services
10.2001 - 10.2005

Non-Commissioned Officer

U.S. Army
01.1978 - 01.1999

Mechanical Engineering

University of Hawaii

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James Ancheta