James Andersen
System Administrator
Sacramento,CA
Summary
Diversely skilled System Administrator with 14 years helping businesses maintain smooth operations and optimal workflow. Driven to enhance functionality through careful and economical application of technical enhancements. Talented at deriving maximum value from existing assets as well as knowing when cost-effective upgrades reach peak return on investment (ROI).
Overview
12
12
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
Work History
Information Technology Engineer
Groupone Consulting
Folsom, CA
03.2019 - 08.2020
- Executed troubleshooting and server support in both in-person and remote situations.
- Provided secondary training to personnel struggling with technological tools and systems.
- Kept software licenses current for computers and mobile devices.
- Maintained service schedule for software and hardware.
- Provided technical support in both on-site and telephone consultations.
- Rapidly identified and corrected system faults to minimize operational downtime of client servers and infrastructure.
- Performed scheduled service work, installations, testing and repairs.
- Wrote instruction manuals and technical guidance for the MDT imaging system utilized by all IT workers to prepare new machines for deployment.
- Managed installation, upgrade and deployment projects for clients.
- Installed, configured, tested and maintained operating systems, application software and system management tools.
- Wrote and maintained custom scripts to increase system efficiency and performance time.
- Provided 2nd and 3rd level technical support and troubleshooting to external clients.
- Worked with users to determine areas of technology in need of improved usability.
- Completed reports detailing network and systems performance, costs and downtime issues.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Managed onboarding and offboarding of employees.
- Oversaw file system, storage and other digital asset upgrades while safeguarding data integrity and redundancy.
- Monitored networks and network devices to resolve technical problems quickly.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Diagnosed and executed resolution for network and server issues.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Resolved issues and escalated problems with knowledgeable support and quality service.
System Administrator
Sledgehammer Games
Foster City, CA
10.2015 - 07.2018
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Provisioned new software and hardware for use according to internal business and security policies.
- Worked with users to determine areas of technology in need of improved usability.
- Completed reports detailing network and systems performance, costs and downtime issues.
- Evaluated latest technology innovations and adopted cost-effective, useful solutions.
- Monitored rack-mount hardware metrics such as temperature, power draw and more to immediately detect faults and failures.
- Managed onboarding and offboarding of employees.
- Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
- Orchestrated integration and communication of software upgrades.
- Kept software licenses current for computers and mobile devices.
- Planned and implemented imaging solution to replace existing methodology, improving efficiency and flexibility of the process.
Technology Systems Administrator II
Elk Grove Unified School District
Elk Grove, CA
12.2014 - 06.2015
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Worked with users to determine areas of technology in need of improved usability.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Provided second-level support for server-class systems.
- Monitored rack-mount hardware metrics such as temperature, power draw and more to immediately detect faults and failures.
- Oversaw file system, storage and other digital asset upgrades while safeguarding data integrity and redundancy.
- Provisioned new software and hardware for use according to internal business and security policies.
System Administrator
Intuitive Networks
Rocklin, CA
10.2012 - 12.2014
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Worked with users to determine areas of technology in need of improved usability.
- Completed reports detailing network and systems performance, costs and downtime issues.
- Evaluated latest technology innovations and adopted cost-effective, useful solutions.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Provided second-level support for server-class systems.
- Monitored rack-mount hardware metrics such as temperature, power draw and more to immediately detect faults and failures.
- Managed onboarding and offboarding of employees.
- Oversaw file system, storage and other digital asset upgrades while safeguarding data integrity and redundancy.
- Kept software licenses current for computers and mobile devices.
Helpdesk Coordinator
VSP Vision Care
Rancho Cordova, CA
03.2012 - 06.2012
- Manned the helpdesk line, utilizing the HEAT ticket tracking system to keep track of calls and emails requesting IT support.
- Utilized remote tools to assist users with fixing software issues.
- Remotely diagnosed hardware issues for computers, and dispatched the appropriate team to resolve issues unable to be fixed remotely.
- Active Directory account management, including activating and deactivating accounts, resetting passwords, and rights management.
- Troubleshot issues with iOS and Android devices for working with the company’s exchange service.
Computer Support Technician I
Sacramento City Unified School District
Sacramento, CA
11.2007 - 03.2012
- Maintained all systems at designated school and administrative sites, including desktops, laptops, iPads, iPods, iPhones, projectors, servers, network switches, and routers.
- Built the standard image for use by the IT department for Windows XP professional and Windows 7, using both Zenworks imaging and WDS/SCCM.
- Created and maintained GPO objects in order to push configuration changes and software to computers.
- Created and maintained Zenworks applications in order to push software to Zenworks desktops.
- Managed accounts in Active Directory, including password resets, activation and deactivation of accounts, and rights management
- Responsible for the setup of all new equipment at a school site, including computers, printers, peripherals, and other digital devices.
- Trained teachers and staff in the utilization of new technologies as they were introduced to the office and classrooms.
- Used eHelpdesk and SCSM ticket systems to track service requests.
- Used remote desktop to remote into systems and make remote repairs to systems.
- Worked in teams in order to efficiently complete large deployments of equipment at school sites, or to speed up diagnostics of network issues.
- Maintained all network equipment at a school site, and escalated problems with equipment to the network team if unable to resolve on my own.
- Maintained Windows 2008 R2 server for enterprise-wide software.
- Assisted other IT divisions with diagnostics of software issues.
- Maintained ticket system (eHelpdesk and SCSM) for entire district, including set up, rights management, and maintenance of both the software and hardware.
Site Computer Support Technician
Sacramento City Unified School District
Sacramento, CA
01.2007 - 11.2007
- Worked with district support team to resolve issues at the high school.
- Trained teachers and staff on new technologies entering the school.
- Diagnosed and repaired software issues encountered by staff and teachers.
- Diagnosed and repaired hardware issues encountered by staff and teachers.
- Upgraded computers at the direction of the district support team.
- Set up new computers at the direction of the district support team.
- Utilized ticket system to track support requests.
Education
Computer Science
University of Phoenix
Sacramento, CA 11.2012 - 01.2014
Software Engineering
Neumont University
Salt Lake City, UT 07.2004 - 02.2005
Skills
Microsoft Exchange/Office 365
Windows Server Installation/Upgrade
Active Directory
Customer Service
Adaptability
Virtualization (VMWare/Hyper-V)
Veeam
Certification
CompTIA A+
Timeline
Information Technology Engineer
Groupone Consulting
03.2019 - 08.2020
System Administrator
Sledgehammer Games
10.2015 - 07.2018
Technology Systems Administrator II
Elk Grove Unified School District
12.2014 - 06.2015
MCTS Windows 7, Configuration
09-2014
Computer Science
University of Phoenix
11.2012 - 01.2014
System Administrator
Intuitive Networks
10.2012 - 12.2014
Helpdesk Coordinator
VSP Vision Care
03.2012 - 06.2012
CompTIA A+
08-2008
Computer Support Technician I
Sacramento City Unified School District
11.2007 - 03.2012
Site Computer Support Technician
Sacramento City Unified School District
01.2007 - 11.2007
Software Engineering
Neumont University
07.2004 - 02.2005