James Andrews
Port Orange
Summary
Energetically led Steak N Shake Restaurant, enhancing operational efficiency and team performance. Expert in cleanliness and sanitation, I elevated guest service through effective communication, achieving notable customer satisfaction. Skilled in cooking and fostering positive relationships, my tenure at Winn Dixie Marketplace showcased a commitment to excellence and food safety standards.
Overview
29
29
years of professional experience
Work History
Deli Associate
Winn Dixie Marketplace
Port Orange
04.2021 - 03.2025
- Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
- Informed customers of deli specials to increase profits.
- Greeted customers, provided excellent customer service, and answered questions regarding deli products.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Performed daily opening and closing duties such as cleaning up spills, sanitizing surfaces.
- Adhered to company policies and procedures related to food handling processes.
- Ensured that all food items were stored at appropriate temperatures according to health code standards.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
Restaurant Manager
Steak N Shake Restaurant
Orange City And Daytona
02.1996 - 03.2021
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Resolved conflicts among employees in an effective manner.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Assisted staff by serving food and beverages or bussing tables.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Delegated work to staff, setting priorities and goals.
Skills
- Cooking
- Register operations
- Equipment safety
- Cleanliness and sanitation
- Proper food handling
- Cleaning and sanitizing
Timeline
Deli Associate
Winn Dixie Marketplace
04.2021 - 03.2025
Restaurant Manager
Steak N Shake Restaurant
02.1996 - 03.2021
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