James Andrews
Multifamily Professional
Houston,Texas
Summary
Dynamic leader in corporate property management and operations, recognized for maximizing ROI and improving asset value. Skilled in operations, marketing, and leasing strategies, with a focus on staff training and collaboration with asset management teams. Aims to enhance occupancy, retention, and NOI through effective systems and results-oriented leadership.
Overview
22
22
years of professional experience
5
5
Certification CAM, Jasper - ChatGPt - MidJourney - DALL-E
Work History
Senior Property Management Specialist
03.2023 - Current
- Led property operations to enhance financial performance, occupancy, and resident satisfaction.
- Implemented strategies improving property value and service delivery.
- Partnered with leadership for consistency, reporting, and execution across assets.
Operations Support Specialist
04.2021 - 03.2023
- Supported portfolio operations and strategic initiatives.
- Assisted market positioning, operational improvements, and property enhancements.
- Provided operational coordination and reporting support.
Property Manager
11.2019 - 04.2022
- Led rebranding initiatives for market sale preparation.
- Maintained occupancy and tenant satisfaction during transitions.
- Improved vendor coordination and operational efficiency.
Community Director
12.2017 - 10.2018
- Increased renewal retention by 35% and delivered a 4% ROI trade-out.
- Maintained occupancy despite competitive market conditions.
- Led on-site teams and resident experience initiatives.
Property Manager / Auditor
04.2016 - 11.2017
- Reduced operating costs by renegotiating vendor contracts, saving 20% annually.
- Contributed to the development of a regional RentCafe platform.
- Supported audits and operational consistency across assets.
Property Manager / Trainer
10.2013 - 04.2016
- Achieved and maintained 93% occupancy rate.
- Renegotiated HOA fees and increased ROI by 3% year-over-year.
- Trained and coached on-site staff on leasing and operations.
Property Manager
08.2011 - 10.2013
- Increased ROI by 6% year-over-year.
- Maintained 96% occupancy through disciplined leasing and resident engagement.
Education
Bachelor’s Degree - Business Management
University of Houston
Social Psychology
Houston Community College
Skills
Investment portfolio oversight
Profitability enhancement strategies
Forecasting and budgeting Data analysis Strategic financial planning
Online marketing tactics Property leasing techniques Marketing strategy development Brand oversight
Training and facilitation Operational procedures
Vendor strategy Contract negotiation Expense control
Efficiency improvement
Asset management coordination
Certification
- Certified Apartment Manager (CAM)
- Certified in several AI platforms
Additional Experience
- Avenue Living Acting Liaison, U.S. Portfolio
- Liaison between asset and property management teams for U.S. assets.
- Supported communication, performance alignment, and execution.
Timeline
Senior Property Management Specialist
03.2023 - Current
Operations Support Specialist
04.2021 - 03.2023
Property Manager
11.2019 - 04.2022
Community Director
12.2017 - 10.2018
Property Manager / Auditor
04.2016 - 11.2017
Property Manager / Trainer
10.2013 - 04.2016
Property Manager
08.2011 - 10.2013
Bachelor’s Degree - Business Management
University of Houston
Social Psychology
Houston Community College