Summary
Overview
Work History
Education
Skills
Section name
Timeline
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James Ange

Fairfield,Ohio

Summary

COBOL coding with 13 years experience in development and maintenance programming and associated tasks for batch application systems Expert in directing systems analysis, software coding, testing, debugging, documentation, and installation tasks for those processes in accordance with industry best practices and client internal procedures and standards Proven ability to coordinate with internal departments to perform analysis of the client business process and define functional requirements for the associated tasks required for successful completion of development and/or maintenance assignments and prepare appropriate documentation to communicate and validate the information Strong knowledge of technical specifications, workflow development, risk management and Quality Assurance Proven ability to develop task identification, work effort estimates, and work schedules for development and maintenance activities Solid background in directing problem definition and problem resolution activities Outstanding communication, interpersonal and organizational skills with client and third level teams Fluent understanding of Software Development Life Cycle (SDLC)

Overview

28
28
years of professional experience

Work History

Help Desk Analyst

Kroger
Cincinnati, OH
09.2013 - 11.2024
  • Worked for the Kroger Corp as a help desk analyst in the Fuel/POS dept.
  • Resolved technical issues for users, ensuring minimal disruption to operations.
  • Provided remote and on-site support for hardware and software troubleshooting.
  • Documented solutions in knowledge base to enhance team efficiency and user self-service capabilities.
  • Collaborated with IT teams to streamline incident resolution processes and improve response times.

Programmer/Analyst

Harland Financial
Cincinnati, OH
06.2013 - 08.2013
  • Maintained and enhanced existing programs in Micro Focus COBOL to ensure optimal functionality.
  • Produced on-demand reports using SQL Server
  • Updated database tables to improve data accuracy using SQL

Help Desk Analyst

Messina Staffing
Cincinnati, OH
03.2013 - 06.2013
  • Assisted customers with fuel-related inquiries at Kroger Corp.

Manufacturer
10.2011 - 01.2012
  • Built and shipped commercial doors and parts.

Programmer/Analyst

Cincinnati Financial
Fairfield, OH
05.1997 - 09.2010
  • Wrote new batch COBOL/DB2 programs as well maintained existing programs.
  • Enhanced and maintained a large Property and Casualty Insurance Policy administration system, focusing on the Personal Lines Auto PMS system.
  • Process requires identifying system/program defects and developing solutions to correct them and migrate them to production utilizing Systems Development Life Cycle (SDLC) and client in-house documentation standards.
  • Worked closely with Business Analysts to achieve highly effective business and technical solutions.
  • Created design documents which included formal program specifications, unit test plans, and unit test results documents.
  • Delivered prompt analysis and resolved issues during programmer and user testing phases, facilitating seamless program promotion to production region.
  • Developed and implemented programming for creating driver and vehicle tables in the Error Pending Database project.
  • Team lead for Personal Lines Auto with 100% success in meeting deadlines.
  • Managed quarterly updates for RL Polk, ensuring accurate and timely data integration. Wrote the manual on how to install the updates and changed the procedures as needed.
  • Implemented specialized VIN file transmission jobs to various state DMV. Changed the transfer modes as needed.
  • In charge of ‘promoting’ coding changes into the Production region and ensuring that changes/paperwork meet both CFC’s internal guidelines as well as federal Sarbanes-Oxley guidelines.
  • Authored and tested Disaster Recovery protocol, enhancing group preparedness for potential system outages.
  • Led the test efforts for the new Diamond policy system. Wrote test scenarios for the group to follow as well as performed free form testing on the new system.
  • Conducted analysis and debugging of XML files to identify and resolve issues.
  • Worked with system users to resolve batch cycle problems and other technical issues
  • Cincinnati Financial utilizes an IBM system, Z/OS, JES3, ISPF and TSO. Primary applications/tools utilized are COBOL, CICS, DB2 and JCL
  • Experience with VSAM and File-AID
  • Position was eliminated
  • Provided mentorship to junior programmers, fostering skill development and knowledge sharing within the team.

Education

Associate Degree - Computer Science

Southern Ohio College
Cincinnati, OH

Skills

  • Languages: COBOL, CICS, DB2, VSAM, Micro Focus COBOL
  • Software tools
  • Environments: IBM, Z/OS

Section name

Attended and passed Ascendum’s software testing bootcamp and exam

Timeline

Help Desk Analyst

Kroger
09.2013 - 11.2024

Programmer/Analyst

Harland Financial
06.2013 - 08.2013

Help Desk Analyst

Messina Staffing
03.2013 - 06.2013

Manufacturer
10.2011 - 01.2012

Programmer/Analyst

Cincinnati Financial
05.1997 - 09.2010

Associate Degree - Computer Science

Southern Ohio College
James Ange