James Annunziato
Oak Creek,Wisconsin
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
38
38
years of professional experience
1
1
Certification
Work History
High School Chemistry Teacher
Milwaukee Academy of Science
Milwaukee, WI
08.2023 - Current
- Developed and implemented lesson plans to engage students in learning chemistry concepts.
- Instructed students on the use of laboratory equipment and safety procedures.
- Assessed student performance through quizzes, exams, and lab experiments.
- Demonstrated chemical reactions in class to reinforce learning objectives.
- Conducted regular parent-teacher conferences to discuss student progress.
- Provided individualized instruction for struggling students.
- Maintained accurate records of student grades and attendance.
- Promoted problem solving skills through hands-on activities and simulations.
- Evaluated student comprehension of classroom topics in exams, quizzes and assignments.
- Talked with students needing extra attention and made plans to assist with problems.
Chemistry Teacher
Milwaukee Public Schools, MPS
Milwaukee, WI
10.2017 - 09.2022
- Developed strategies to enhance student learning experiences.
- Instructed students in the use of educational technologies, such as online learning platforms.
- Evaluated student performance and provided feedback on their progress.
- Developed and implemented lesson plans to engage students in learning chemistry concepts.
- Instructed students on the use of laboratory equipment and safety procedures.
- Assessed student performance through quizzes, exams, and lab experiments.
- Conducted regular parent-teacher conferences to discuss student progress.
- Demonstrated chemical reactions in class to reinforce learning objectives.
- Provided individualized instruction for struggling students.
- Encouraged class participation by assigning group projects.
- Collaborated with other teachers to develop interdisciplinary activities.
- Promoted problem solving skills through hands-on activities and simulations.
- Inspired students by presenting thought-provoking lessons and encouraging opinions and questions.
Lead Tutor
Annunziato Learning Systems
Milwaukee, WI
09.2013 - 09.2019
- Developed strategies to enhance student learning experiences.
- Instructed students in the use of educational technologies, such as online learning platforms.
- Researched and implemented new teaching methods for tutoring sessions.
- Evaluated student performance and provided feedback on their progress.
- Created reports summarizing tutor activity and results from each session.
- Analyzed data collected from tutor sessions to identify areas of improvement.
- Developed resources such as lesson plans, study guides, and tutorials.
- Identified potential issues that could affect the quality of service provided by the department.
- Advised students on appropriate course selection based on their academic goals.
- Utilized positive reinforcement techniques to encourage and motivate students.
Substitute Teacher
Milwaukee Public Schools, MPS
Milwaukee, WI
09.2013 - 10.2017
- Provided instruction and guidance to students in the absence of a regular teacher.
- Assisted with classroom management issues when needed.
- Collaborated with other teachers to ensure student success.
- Supported special needs students by providing individual instruction as needed.
- Utilized various teaching methods such as lectures, discussions, audio-visual presentations.
- Promoted a safe and secure atmosphere within the classroom setting.
- Served as a mentor for new substitute teachers when necessary.
- Provided classroom instruction outlined in teacher's lesson plans.
- Created classroom environment conducive to learning and appropriate to student maturity and interests.
- Requested as substitute teacher based on excellent referrals and trusted performance.
- Helped students develop problem-solving skills related to Chemistry concepts.
- Organized study groups to help students prepare for exams.
- Created visual aids such as diagrams or models to illustrate difficult concepts.
- Prepared teaching materials such as handouts, worksheets, or PowerPoint slides.
Technical Service Representative
ManpowerGroup
Milwaukee, WI
08.2007 - 07.2012
- Researched, analyzed, and troubleshot customer issues to identify root cause of problems.
- Developed solutions for resolving customer inquiries in a timely manner.
- Performed remote diagnostic sessions to diagnose customer system issues.
- Maintained detailed records of all customer interactions in the help desk database.
- Worked closely with other departments to ensure prompt resolution of customer issues.
- Monitored incoming service requests from internal or external clients and provided accurate resolutions on time.
- Documented procedures related to product usage and maintenance.
- Assessed escalated cases requiring additional attention or specialist expertise.
- Ensured that all relevant information was captured during each customer interaction.
- Used remote login tools to assist clients with technical and product questions.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
Project Coordinator
AT&T
Milwaukee, WI
08.2005 - 07.2007
- Analyzed data related to projects in order to identify areas for improvement or optimization opportunities.
- Collaborated with senior leadership on strategic planning initiatives related to future projects.
- Resolved conflicts among team members by providing creative solutions that addressed all parties' needs.
- Facilitated meetings between stakeholders to discuss project requirements, objectives or outcomes.
- Managed communication channels between various teams involved in the execution of complex projects.
- Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
- Prepared status reports to communicate progress to stakeholders and management teams.
- Coordinated with department leads to identify and outline solutions to client-specified challenges.
Team Leader
SBC Communications
Milwaukee, WI
05.2003 - 08.2005
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Created training materials and conducted group trainings on new processes or procedures.
- Established clear expectations for employees, providing guidance when needed.
- Maintained a positive work environment that promoted collaboration between team members.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Service Technician
SBC Communications
Milwaukee, WI
09.2001 - 05.2003
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Communicated with vendors regarding supply orders and delivery timelines.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Examined previously completed work for accuracy.
- Implemented troubleshooting tactics to identify causes of poor machine performance.
Research Chemist
Aqua Chem Enterprises
Milwaukee, WI
05.1991 - 08.1992
- Prepared chemical solutions according to standard formulas and procedures.
- Analyzed data from experiments and prepared reports summarizing results.
- Performed quantitative analysis on samples using a variety of analytical instruments.
- Conducted laboratory experiments to measure the properties of organic molecules.
- Designed protocols for testing the purity of chemicals and their reactivity with other compounds.
- Evaluated existing processes and proposed modifications to improve efficiency or accuracy.
- Generated detailed reports documenting research findings, experimental methods, results, conclusions, and recommendations.
- Troubleshot problems during experimentation by examining variables that may have caused errors.
- Designed and complete numerous lab experiments to support research objectives.
- Induced chemical reactions using mixtures and catalysts and recorded test results.
Graduate Researcher
University of Wisconsin-Milwaukee
Milwaukee, WI
09.1990 - 12.1990
- Researched and analyzed data from multiple sources to identify trends and patterns.
- Developed models for predicting outcomes based on the data collected.
- Prepared reports summarizing research findings and recommendations.
- Designed experiments in order to test hypotheses related to project objectives.
- Generated new ideas by brainstorming with colleagues in both formal and informal settings.
- Performed literature reviews to identify current trends in the field of research.
- Presented research findings at conferences and seminars.
- Identified problems and performed root cause analysis and troubleshooting to refine procedures.
- Collected data by executing planned research protocols.
- Tracked scientific equipment inventories, reported faulty equipment and ordered new materials.
Laboratory Technician
Milwaukee Metropolitan Sewage District
Milwaukee, WI
05.1988 - 08.1989
- Processed specimens following established protocols while adhering to strict safety standards.
- Prepared solutions of reagents for use in experiments according to standard procedures.
- Collected samples from various sources for analysis in accordance with established guidelines.
- Documented all experimental procedures and results in an organized manner for future reference.
- Completed lab tests and communicated results to supervising staff.
- Recorded known control values from technical instruments to boost reliability and accuracy in test results reporting.
- Gathered biological samples for laboratory tests.
- Interpreted test results and determined need for retesting.
- Used scientific method to assist colleagues and supervisors with experiments.
- Reviewed experimental data to catch potential lab errors and correct mistakes.
- Examined experiment results to identify potential underlying causes for scientific findings.
Laboratory Technician
Chem-Bio Corporation
Oak Creek, WI
09.1986 - 06.1987
- Maintained laboratory equipment by performing calibration checks and troubleshooting any malfunctions.
- Conducted quality control testing on incoming materials to ensure accuracy of results.
- Collected samples from various sources for analysis in accordance with established guidelines.
- Documented all experimental procedures and results in an organized manner for future reference.
- Maintained detailed records of test results for review by supervisors or other personnel as required.
- Completed lab tests and communicated results to supervising staff.
- Maintained, calibrated and troubleshot pH probes, EC meters, balances, automatic pipettes and diluters.
- Disposed of laboratory materials and samples using well established guidelines and instructions.
- Kept lab space and equipment clean to prevent contamination with hazardous substances.
- Cleaned and prepared lab equipment for solutions, specimens and samples.
Service Representative
SBC Communications
Milwaukee, WI
Education
Bachelor of Arts - Chemistry
University of Wisconsin - Milwaukee
Milwaukee, WI12-2009
Skills
- Deductive Reasoning
- Innovative lesson planning
- Curriculum Development
- Continuous professional development
- Instructional planning
- Scientific Method
- Teamwork and Cooperation
- Chemistry curriculum standards
- Scientific research experience
- Student Advising
- Science coursework preparation
- Expert in chemistry
- Progress Monitoring
Affiliations
- Member of Toastmasters International since 2009
Certification
- Charter Teaching License 2023
Timeline
High School Chemistry Teacher
Milwaukee Academy of Science
08.2023 - Current
Chemistry Teacher
Milwaukee Public Schools, MPS
10.2017 - 09.2022
Lead Tutor
Annunziato Learning Systems
09.2013 - 09.2019
Substitute Teacher
Milwaukee Public Schools, MPS
09.2013 - 10.2017
Technical Service Representative
ManpowerGroup
08.2007 - 07.2012
Project Coordinator
AT&T
08.2005 - 07.2007
Team Leader
SBC Communications
05.2003 - 08.2005
Service Technician
SBC Communications
09.2001 - 05.2003
Research Chemist
Aqua Chem Enterprises
05.1991 - 08.1992
Graduate Researcher
University of Wisconsin-Milwaukee
09.1990 - 12.1990
Laboratory Technician
Milwaukee Metropolitan Sewage District
05.1988 - 08.1989
Laboratory Technician
Chem-Bio Corporation
09.1986 - 06.1987
Service Representative
SBC Communications
Bachelor of Arts - Chemistry
University of Wisconsin - Milwaukee
- Charter Teaching License 2023
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