JAMES ARNOLD
Valdosta
Summary
When assisting with certain expertise, I am a friendly and professional customer service expert with a strong background working to meet customer needs. I'm also dedicated to meeting and exceeding all objectives through effective communication and most abilities. I also have the ability to be a service-oriented team player with a track record of providing high-quality support in the customer service industry for over 5+ years.
Overview
7
7
years of professional experience
Work History
RADIOLOGY SCHEDULER
Healthcare Health
09.2025 - 04.2026
- Scheduled outpatient CT and MRI appointments in RIS, matched protocol requirements to patient records.
- Coordinated inpatient transport times with scanner schedules, reducing patient wait and handoff delays.
- Called patients with contrast and fasting instructions, improving exam readiness and lowering no-shows.
- Communicated STAT requests and scanner availability to technologists, accelerating urgent exam throughput.
- Remote From home
Data Entry Clerk
RD SOLUTIONS
01.2023 - 08.2025
- Processed high volumes of data with accuracy and attention to detail.
- Trained new staff on data entry protocols and software applications.
- Collaborated with cross-functional teams to ensure timely completion of projects.
- Followed established procedures to enter and process data correctly.
- Verified accuracy of data entered into system to produce error-free reports.
TIER 1 CLAIMS REPRESENTATIVE
Teleperformance
01.2023 - 08.2025
- Resolved complex technical issues for clients, ensuring timely and effective.
- Conducted thorough troubleshooting of software and hardware problems using remote diagnostic tools.
- Mentored new team members on claims procedures and service protocols, fostering a knowledgeable workforce.
- Analyzed complex claim situations to provide accurate resolutions, reducing escalations by implementing best practices.
- Diagnosed Windows and macOS boot failures via remote desktop, restoring user access within hours.
- Resolved customer inquiries regarding claims status and policy details, enhancing overall customer satisfaction.
INVOICING CLERK
GXO Logistics
02.2022 - 09.2022
- Collected information to develop in-depth financial reports for stakeholders and management.
- Completed billing tasks and entered data into company databases.
- Entered invoices that needed to be paid as well as amounts that were disbursed via check, electronic transfer, or bank draft.
- Answered multiple calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
SALES ASSOCIATE/CUSTOMER REPRESENTATIVE
OnBrand24
06.2020 - 04.2021
- Provided exceptional customer service and drove retention by communicating accurate information about promotions, customer programs, and products.
- Drove significant sales increases in company products by combining product knowledge, sales abilities, and customer relations skills.
- Replaced out-of-stock items with new products and services to satisfy dissatisfied customers.
- Greeted customers, assisted them in finding merchandise, and made recommendations.
- Listened to the needs and desires of customers in order to identify and recommend the best products.
- Suggested changes to the circuitry or installation specifications to make assembly and maintenance easier.
CALL CENTER REPRESENTATIVE
Concentrix
06.2019 - 05.2020
- Met and consistently exceeded revenue quotas by promoting products and services during routine calls.
- Used software to effectively manage assigned cases, collecting and documenting details as needed.
- Was able to resolve issues by working with the upper management department's team.
- Collaborated with coworkers and managers to resolve difficult and high-level customer issues.
- Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me.
- Increased customer satisfaction by quickly and accurately resolving problems.
Education
HIGH SCHOOL DIPLOMA -
Valdosta High School
Valdosta, GA01-2017
Skills
- Professional telephone demeanor, Cheerful and energetic, Reading comprehension, Dependable and reliable, Superb sales professional, Research, Proficient in MS Office, Creative problem solving, Critical thinking, Credit card processing, Excellent multi-tasker, Flexible scheduling, Active listening, Customer service, Remote technical support, Remote desktop support, Software installation, On-site technical support, Hardware diagnostics, Mobile device support, Data recovery, Performance tuning, Teamwork and collaboration
Timeline
RADIOLOGY SCHEDULER
Healthcare Health
09.2025 - 04.2026
Data Entry Clerk
RD SOLUTIONS
01.2023 - 08.2025
TIER 1 CLAIMS REPRESENTATIVE
Teleperformance
01.2023 - 08.2025
INVOICING CLERK
GXO Logistics
02.2022 - 09.2022
SALES ASSOCIATE/CUSTOMER REPRESENTATIVE
OnBrand24
06.2020 - 04.2021
CALL CENTER REPRESENTATIVE
Concentrix
06.2019 - 05.2020
HIGH SCHOOL DIPLOMA -
Valdosta High School