Overview
Work History
Education
Skills
Timeline
Generic

James Arthur

Phoenix,AZ

Overview

11
11
years of professional experience

Work History

Customer Care Representative

CVS Caremark
Chandler, AZ
06.2023 - Current
  • Provided accurate, valid, and complete information to customers.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • Built sustainable relationships and trust with customer accounts through open and interactive communication.
  • Answered incoming calls and provided customer service.
  • Assisted customers with account information, billing inquiries, order changes, and general questions.
  • Processed orders and payment transactions accurately and efficiently.
  • Maintained a positive attitude while dealing with difficult customers.

Science Teacher

Isaac School District
Phoenix, AZ
11.2022 - 05.2023
  • Adapted teaching methods and instructional strategies to promote learning in students of differing skill levels.
  • Met with parents and guardians to discuss student progress and areas for improvement.
  • Delivered clear, informative lectures on subject matter framed to meet state standards.
  • Monitored student performance, offering constructive feedback and additional aid to struggling students.
  • Managed consistent, learning-focused classroom environments by establishing and communicating clear objectives for students.
  • Used differentiated instructional techniques to promote content relevance.
  • Graded tests and papers and uploaded grading information to district system.
  • Assessed student progress with course material through routine quizzes, final examinations and standardized assessments.
  • Set up demonstrations, assisting and supervising students while conducting experiments.
  • Administered tests, quizzes and other assignments to gauge students' learning and knowledge of course materials.

Customer Service Manager

U-Haul International
Phoenix, AZ
04.2016 - 08.2022
  • Established positive rapport with customers, managers, and customer service team members to maintain positive and successful work environment.
  • Conducted one-on-one performance reviews with direct reports.
  • Provided ongoing supervision and coaching to meet performance standards
  • Implement and train agents on policy changes
  • Onboarding new hires
  • Conducted performance reviews for raises based upon merit
  • Correcting time worked and processed payroll biweekly
  • Created training schedules in a workforce management program for new hires
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Monitored phone calls to provide feedback and coaching.
  • Generated KPI reports to track and improve metrics.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.

Roadside Assistance Agent

U-Haul International
Phoenix, AZ
03.2013 - 04.2016
  • Assisted customers by dispatching service providers during equipment breakdowns and accidents.
  • Communicated with service providers and internal repair personnel to resolve the situation either through repair or transload.
  • Locate equipment and movers to transload personal belongings to another truck.
  • Ensure that customers were safe and in a safe location.
  • Follow-up with customers to make sure the repairs were completed and they were back on the road.
  • Training new hires
  • Escalations

Phonics Tutor

ABC Phonetic Reading School
Phoenix, AZ
2007 - 2012
  • Tutoring elementary students in reading and mathmatics
  • Provided comprehensive feedback on student progress, including areas for improvement and successes.
  • Conducted individual tutoring sessions with students to help them improve their academic performance.

Music Teacher

Madison Elementary School District
Phoenix, AZ
2008 - 2011
  • Madison Park Middle School
  • Instrumental and General Music
  • Created individual lesson plans for each student based on their skill level and interests in music.
  • Performed regular assessments of student development to measure progress and adjust instruction accordingly.
  • Developed relationships with students, parents, staff members, and administrators to ensure the best outcomes for all involved parties.
  • Maintained a positive learning environment by providing encouragement and constructive criticism during lessons.

Music Teacher

Washington Elementary School District
Phoenix, AZ
2005 - 2008
  • Cactus Wren, Desert View, Richard E Miller Elementary Schools 2006-2008 Instrumental Music
  • Sunnyslope Elementary School 2005 General Music

Education

Master of Education, Curriculum And Instruction -

University of Phoenix
Tempe, AZ
02.2010

Bachelor of Music Education -

The Ohio State University
Columbus, OH
06.2005

Skills

  • Verbal and Written Communication
  • One Call Resolution
  • Positive and Constructive Feedback
  • Issue Resolution
  • Conflict Resolution Techniques
  • Handling Escalations
  • Performance Evaluations
  • Call Center Operations
  • Employee Development
  • Key Performance Indicators
  • Scheduling and Coordinating
  • Recruitment and Hiring
  • Training Delivery
  • Training Oversight
  • New Employee Training

Timeline

Customer Care Representative

CVS Caremark
06.2023 - Current

Science Teacher

Isaac School District
11.2022 - 05.2023

Customer Service Manager

U-Haul International
04.2016 - 08.2022

Roadside Assistance Agent

U-Haul International
03.2013 - 04.2016

Phonics Tutor

ABC Phonetic Reading School
2007 - 2012

Music Teacher

Madison Elementary School District
2008 - 2011

Music Teacher

Washington Elementary School District
2005 - 2008

Master of Education, Curriculum And Instruction -

University of Phoenix

Bachelor of Music Education -

The Ohio State University
James Arthur