James Arthur
Phoenix,AZ
Overview
11
11
years of professional experience
Work History
Customer Care Representative
CVS Caremark
Chandler, AZ
06.2023 - Current
- Provided accurate, valid, and complete information to customers.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Built sustainable relationships and trust with customer accounts through open and interactive communication.
- Answered incoming calls and provided customer service.
- Assisted customers with account information, billing inquiries, order changes, and general questions.
- Processed orders and payment transactions accurately and efficiently.
- Maintained a positive attitude while dealing with difficult customers.
Science Teacher
Isaac School District
Phoenix, AZ
11.2022 - 05.2023
- Adapted teaching methods and instructional strategies to promote learning in students of differing skill levels.
- Met with parents and guardians to discuss student progress and areas for improvement.
- Delivered clear, informative lectures on subject matter framed to meet state standards.
- Monitored student performance, offering constructive feedback and additional aid to struggling students.
- Managed consistent, learning-focused classroom environments by establishing and communicating clear objectives for students.
- Used differentiated instructional techniques to promote content relevance.
- Graded tests and papers and uploaded grading information to district system.
- Assessed student progress with course material through routine quizzes, final examinations and standardized assessments.
- Set up demonstrations, assisting and supervising students while conducting experiments.
- Administered tests, quizzes and other assignments to gauge students' learning and knowledge of course materials.
Customer Service Manager
U-Haul International
Phoenix, AZ
04.2016 - 08.2022
- Established positive rapport with customers, managers, and customer service team members to maintain positive and successful work environment.
- Conducted one-on-one performance reviews with direct reports.
- Provided ongoing supervision and coaching to meet performance standards
- Implement and train agents on policy changes
- Onboarding new hires
- Conducted performance reviews for raises based upon merit
- Correcting time worked and processed payroll biweekly
- Created training schedules in a workforce management program for new hires
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Evaluated employee job performance and motivated staff to improve productivity.
- Monitored phone calls to provide feedback and coaching.
- Generated KPI reports to track and improve metrics.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Roadside Assistance Agent
U-Haul International
Phoenix, AZ
03.2013 - 04.2016
- Assisted customers by dispatching service providers during equipment breakdowns and accidents.
- Communicated with service providers and internal repair personnel to resolve the situation either through repair or transload.
- Locate equipment and movers to transload personal belongings to another truck.
- Ensure that customers were safe and in a safe location.
- Follow-up with customers to make sure the repairs were completed and they were back on the road.
- Training new hires
- Escalations
Phonics Tutor
ABC Phonetic Reading School
Phoenix, AZ
2007 - 2012
- Tutoring elementary students in reading and mathmatics
- Provided comprehensive feedback on student progress, including areas for improvement and successes.
- Conducted individual tutoring sessions with students to help them improve their academic performance.
Music Teacher
Madison Elementary School District
Phoenix, AZ
2008 - 2011
- Madison Park Middle School
- Instrumental and General Music
- Created individual lesson plans for each student based on their skill level and interests in music.
- Performed regular assessments of student development to measure progress and adjust instruction accordingly.
- Developed relationships with students, parents, staff members, and administrators to ensure the best outcomes for all involved parties.
- Maintained a positive learning environment by providing encouragement and constructive criticism during lessons.
Music Teacher
Washington Elementary School District
Phoenix, AZ
2005 - 2008
- Cactus Wren, Desert View, Richard E Miller Elementary Schools 2006-2008 Instrumental Music
- Sunnyslope Elementary School 2005 General Music
Education
Master of Education, Curriculum And Instruction -
University of Phoenix
Tempe, AZ02.2010
Bachelor of Music Education -
The Ohio State University
Columbus, OH06.2005
Skills
- Verbal and Written Communication
- One Call Resolution
- Positive and Constructive Feedback
- Issue Resolution
- Conflict Resolution Techniques
- Handling Escalations
- Performance Evaluations
- Call Center Operations
- Employee Development
- Key Performance Indicators
- Scheduling and Coordinating
- Recruitment and Hiring
- Training Delivery
- Training Oversight
- New Employee Training
Timeline
Customer Care Representative
CVS Caremark
06.2023 - Current
Science Teacher
Isaac School District
11.2022 - 05.2023
Customer Service Manager
U-Haul International
04.2016 - 08.2022
Roadside Assistance Agent
U-Haul International
03.2013 - 04.2016
Phonics Tutor
ABC Phonetic Reading School
2007 - 2012
Music Teacher
Madison Elementary School District
2008 - 2011
Music Teacher
Washington Elementary School District
2005 - 2008
Master of Education, Curriculum And Instruction -
University of Phoenix
Bachelor of Music Education -
The Ohio State University