Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

James Augustin

Brooklyn,NY

Summary

Dynamic Customer Service Representative with a proven track record at Ruegilt Group, excelling in customer relations and call center operations. Skilled in de-escalation techniques and technical support, I enhanced customer satisfaction by 30%. Expert in product knowledge and delivery scheduling, I thrive on building rapport and exceeding client expectations.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Ruegilt Group
01.2021 - 11.2023

It was all about assisting customers with their orders, like pull up their account to check delivery status, updating customers informations and reaching them out if needed.

Education

Bachelor Of Administration - Marketing

COSA
Bourdon, West, Haïti
09.2018

Skills

  • Customer Service
  • Customer Relations
  • Call center experience
  • Money handling abilities
  • Client Relations
  • Call Center Operations
  • Scheduling
  • Follow-up skills
  • Product Knowledge
  • Appointment Scheduling
  • Order Processing
  • De-Escalation Techniques
  • Building rapport
  • Technical Support
  • Product Sales
  • Stock management
  • Delivery Scheduling

Languages

Spanish
Professional Working
French
Native or Bilingual
Creole
Native or Bilingual

Timeline

Customer Service Representative

Ruegilt Group
01.2021 - 11.2023

Bachelor Of Administration - Marketing

COSA

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James Augustin