Hi, I’m
James Awe
Customer Service / Public relations
Stone Mountain,GA
Summary
BLS-certified customer service professional with a robust background in communications, conflict resolution, and consumer relations. Proven track record of managing high-volume inquiries and fostering client loyalty in fast-paced environments. Passionate about building a long-term career in healthcare and eager to leverage empathetic communication and problem-solving skills to deliver exceptional, patient-centered support at Emory Hospital.
Overview
8
years of professional experience
1
Certification
Work History
Beast AutosAtlanta, GA
Customer Service
01.2026 - 04.2026
Job overview
- Managed high volumes of inquiries, actively listening to clients to accurately document their requests and provide timely, effective solutions.
- Maintained highly organized and detailed records of customer interactions, transactions, and service histories.
- De-escalated concerns with empathy, patience, and professionalism, consistently maintaining high rates of customer satisfaction.
Marbotex PLCLagos, Nigeria
Customer Service
07.2024 - 02.2025
Job overview
- Acted as a dedicated liaison between the company and consumers, addressing inquiries and resolving complex service issues with a focus on client retention.
- Translated policies and technical information into clear, easily understandable language for a diverse customer base.
- Collaborated seamlessly with internal teams to coordinate service delivery, demonstrating strong cross-functional teamwork and adaptability.
- Fostered a supportive and structured environment for clients, aligning with best practices for confidentiality and care.
FoodClique NGOLagos Nigeria
Customer Service Representative
2017 - 2025 (8 education.years_Label)
Job overview
- Supported community outreach programs by assisting in the organization and distribution of essential resources.
- Maintained efficient logistics and operational flow during high-volume distribution events.
- Demonstrated a long-term commitment to community health and well-being by reliably serving diverse populations with empathy and respect
- Respectfully interacted with different stakeholders both in person and over the phone.
Education
Caleb UniversityLagos, Nigeria
Bachelor of Science from Mass communication
05.2026
University Overview
(in progress)
Skills
Patient Experience: Compassionate care, active listening, patient anxiety management, and relationship building
Communication: De-escalation, conflict resolution, clear verbal and written correspondence, and patient education support
Administrative Operations: Appointment scheduling, patient intake, accurate record keeping, data entry, and managing multi-line phone systems
Professional Traits: High trainability, strict attention to detail, adaptability in fast-paced clinical environments, and strong cross-functional teamwork
Safety & Compliance: Emergency response readiness (BLS/CPR) and a strong commitment to learning infection control and HIPAA protocols
Certification
Basic Life Support (CPR and AED) Certified — American Heart Association— Valid through 2028-05
Timeline
Customer Service
Beast Autos
01.2026 - 04.2026
Customer Service
Marbotex PLC
07.2024 - 02.2025
Customer Service Representative
FoodClique NGO
2017 - 2025 (8 education.years_Label)
Caleb University
Bachelor of Science from Mass communication