James Babaoglu
Howell,NJ
Summary
Meticulous Field Service Technician offering excellent skills in installation, repair, maintenance and customer service. Offering proven history of reliability and integrity, demonstrated across 20 years of industry experience.
Overview
16
16
years of professional experience
Work History
Senior Field Service Technician
Toms River Board Of Education
2022.07 - Current
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Trained and supported new hires resulting in better understanding of process flow and safety procedures.
- Properly completed work reports for each field visit.
- Diagnosed errors and determined proper solutions.
- Performed annual service visits and completed preventive maintenance on systems.
- Provided troubleshooting and repair support to over 4 schools through out board of education.
- Safely operated company to travel to service sites.
- Discussed and recommended service options with board members and explained varies resources.
- Translated main cable and equipment location blueprints to technicians while declaring system outages and rerouting staff for timely service completion.
- Provided telephone support to customers by determining cause of issue and explaining most effective solution.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
- Attended State required workshops and team meetings to maximize technical knowledge.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed safety procedures to avoid injuries in field.
- Tested systems, noting issues and completing preventive maintenance.
- Worked with diverse types of weather and ground conditions.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Checked, repaired and repacked survival equipment to meet specifications.
Technology Support Specialist
Hillel Yeshiva
2018.01 - 2021.08
- Provide on-site technical support in the use of computers and computer software packages and web-based programs
- Maintenance of supplies, and installation of software
- Routinely observed operational performance in addition to collaborating with clients to improve efficiency and customer satisfaction
- Chrome-book management and inventory throughout in school and Zoom calls throughout the pandemic
- Multitasking and prioritizing work flow and demand
- Effective communication with staff and management team
- Install, configure and manager laptops, phones, printers and other devices for 30+ employees and students.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Assisted with updating technical support best practices for use by team.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
Help-desk Support Technician
National Stores Inc.
2015.01 - 2018.01
- Provide technical assistance and support in person and via telephone for incoming queries for computer systems and JDA based cash registers
- Write training manuals
- Train computer users
- Maintain daily performance of computer systems
- Install, modify, and repair computer hardware and software
- Provided daily customer support while delivering exceptional technical support and provided solution to 500+ customer inquiries and complaints
- Ensured 100% customer satisfaction by implementing effective strategies and eliminating the root causes of customers technical issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Monitored systems in operation and quickly troubleshot errors.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Translated complex technical issues into digestible language for non-technical users.
- Provided daily customer support while delivered exceptional technical support and provided solution to 500+ customer inquiries and complaints.
- Ensured excellent satisfaction implementing effective strategies.
Field Service Engineer III
Rutgers Cancer Institute of New Jersey
2010.01 - 2015.01
- Performed onsite installation, modification and maintenance of systems and equipment.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Repaired and calibrated systems and equipment post-installation.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Managed administrative tasks such as maintaining customer service logs and internal service records.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Scheduled service calls according to customer location and urgency of need.
- Monitored work performance and quality to maintain standards.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Maintained tools and equipment, parts inventory and library of machine manuals.
- Troubleshoot network connectivity issues.
- Received and resolved trouble calls, interfacing with users, identifying and resolving problems, escalating unresolved trouble tickets, and monitored over all ticket system.
- Tested equipment performance and demonstrated operation and servicing best practices.
- Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
- Updated and maintained assigned machines per manufacturer specifications.
- Recommended design changes, upgrades and replacements to improve systems performance.
- Facilitated communication between office personnel, subcontractors and customers.
- Checked safety practices and integrity of PPE.
- Coordinated repairs and maintenance actions for network equipment as needed.
- Tested systems, noting issues and completing preventive maintenance.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
Desktop Support
Dell Fort Monmouth-Army Base
2008.01 - 2010.01
- Provide hardware and software support for the company computer systems, peripherals, and printing devices
- Install, configure and troubleshoot various software and hardware
- Perform system administrative services on telephones, LAN, WAN, active directory and exchange accounts
- Receive and resolve trouble calls, interfacing with users, identifying and resolving problems, escalating unresolved trouble tickets, and monitor overall ticket system
- Provide local and remote desktop support
- Provide excellent customer service to the United States Armed Forces
- Level one security clearance.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Walked individuals through basic troubleshooting tasks.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Monitored systems in operation and quickly troubleshot errors.
- Assisted end-users with conference room equipment setup and operation.
- Provided authorized users with technical support and advice regarding proper use and functionality of equipment.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Identified scope of problem and provided operational and technical assistance to remedy.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Boosted network, system and data availability and integrity through preventive maintenance and upgrades.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Created user accounts and assigned permissions.
- Installed, configured and maintained computer systems and network connections.
- Provided excellent customer service to the United States Armed Forces.
- Level one security clearance.
Education
Completed courses - PC repair, Microsoft MCSE, and Cisco CCNA curriculum
Brick Computer Science Institute
Associates Degree -
Ocean County College
01.2013
Skills
- Supported user access to network resources such as printers and files
- Created new and supported existing user accounts
- Performed system backups on Windows and MAC computers
- Installed and supported wireless network access
- Complete assembly of Intel and AMD based computers
- Diagnosed and replaced problems with Macintosh computers
- Installed and configured multi-vendor print devices
- Maintaining 600+ computers with various operating systems, upgraded regularly, and repaired computer hardware when necessary
- Installation and Maintenance
- Team Supervision
- Heavy Lifting
- Issue Escalation
- Power Tools
- Workflow Management
- Equipment Oversight
- Hardware Support
- Conflict Resolution
- Performance Monitoring
- Time Management
- Continuous Improvement
- Safety Compliance
- Preventive Maintenance
- Critical Thinking
- Customer Support
- Resource Allocation
- Decision Making
- System Diagnostics
- Complex Problem Solving
- Field Service Management
- Quality Assurance
- Equipment Maintenance
- Cross-functional Collaboration
- Hardware Installation
- Team Leadership
- Customer Service
- Tool Management
- Equipment Repair
- Device Installation
- Technical Troubleshooting
- Emergency Response
- System Installation
- Equipment Inspection
- Electrical Troubleshooting
- Quality Assurance Testing
- Field Production
- Timely Reports Completion
- Accountability and Work Ethic
- Relationship Building
- Hardware and Software Installation
- Courteous and Professional
- Work Orders
- Reading Wiring Diagrams
- Technical Support
- Multiple Priorities Management
- Problem-Solving
- Teamwork and Coordination
- Positive Attitude
- Regulatory Requirements
- Repair and Installation
- Safety Management
- Building Maintenance
- Customer Relations
- Equipment Installation
- Heavy Equipment Repair
- System Repairs
- Diagnostics and Troubleshooting
Operating Systems
- Windows 10
- Windows 7
- Windows Vista
- Windows XP
- Macintosh 10.7 through 12.0
Timeline
Senior Field Service Technician
Toms River Board Of Education
2022.07 - Current
Technology Support Specialist
Hillel Yeshiva
2018.01 - 2021.08
Help-desk Support Technician
National Stores Inc.
2015.01 - 2018.01
Field Service Engineer III
Rutgers Cancer Institute of New Jersey
2010.01 - 2015.01
Desktop Support
Dell Fort Monmouth-Army Base
2008.01 - 2010.01
Completed courses - PC repair, Microsoft MCSE, and Cisco CCNA curriculum
Brick Computer Science Institute
Associates Degree -
Ocean County College
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