James Babcock

• Exhibited strong technical aptitude and application expertise resulting in optimized performance, continuous improvement recommendations and product innovation.
• Maintained effective customer relationships and identified future business opportunities to support and strengthen corporation mission.
• Partnered with development team on product development, application support plans and prototype programs.
• Developed proposals and pricing for large- and small-scale manufacturing products.
• Educated and trained employees on new technologies through presentations and individual support.
• Traveled to key account locations to train and provide technical direction for successful completion of product launches.
• Supported software integration and implemented maintenance enhancements.
• Resolved product design, acquisition and launch concerns to achieve customer's targeted business goals.
• Communicated technical development stages and provided design support to businesses and other stakeholders encouraging participation for on-time execution.
• Worked with customers for needs analysis, proposal development and vendor costs to produce competitive estimates.
• Answered over customer phone inquiries daily, increasing end-user satisfaction rates.
• Participated in cost-cutting efforts.
• Visited over clients to determine feasibility, analyze requirements and provide solution suggestions.
• Used to prepare technical drawings, specifications and cost estimates of distribution products and services.
• Conducted research to determine client needs and implemented product testing plans.
• Combined technical competence to solve design challenges with creativity.

• Drove team revenue totals by bringing in top sales numbers.
• Wrote sales contracts for orders obtained and submitted orders for processing.
• Analyzed territory potential, tracked sales and produced status reports.
• Stayed abreast of industry changes and trends, identifying and pursuing new business opportunities.
• Delivered demonstrations at client sites to promote benefits and support new product launches.
• Achieved agreed upon sales targets and outcomes within schedule.
• Supported product development by offering client feedback regarding needs and change requests.
• Fostered revenue and profit growth for independent distributors through expert consultation and strategic support.
• Performed cost-benefit analysis of existing and potential customers for informed decision making.
• Traveled extensively to client sites, working closely with product users to identify up-selling opportunities.
• Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
• Exceeded sales goals, increased revenue and facilitated sales.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Used consultative sales approach to understand and meet customer needs.
• Resolved order issues efficiently and enhanced customer satisfaction ratings.
• Contacted customers and prospects to generate new business to achieve company growth goals.
• Identified prospect needs and developed appropriate responses along with information on suitable products and services.
• Monitored weekly sales to write reports for senior leadership and streamline operational processes.
• Serviced existing accounts on regular basis to maximize revenue.
• Proactively managed client correspondence and recorded tracking and communications.
• Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
• Exceeded established sales goals and increased client retention.
• Managed sales plan activities, promotions, and product launches resulting in expanded revenues and branding.
• Conferred with existing and potential customers to assess requirements and propose optimal solutions.
• Researched potential clients and markets to prepare for appointments.
• Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.
• Demonstrated products and specific features at customer locations and special events.
• Maximized business potential by providing excellent customer service and ensuring client retention.
• Networked at events and by phone to expand business profits and revenues.
• Leveraged proven sales methods to increase revenue and surpass sales objectives.
• Met and exceeded revenue goals through generating new leads and identifying new clients.
• Grew business sales by through effective cross-selling, exceptional customer service and cold calling.
• Upsold and closed customer sales by driving product benefits around client needs and increased revenue to $[Amount] in [Timeframe].
• Brought in new customers and retained base through proactive management of individual needs and development of robust solutions.
• Increased profits through generating and maintaining relationships with accounts and effectively selling new products.
• Initiated effective sales techniques and drove product sales.
• Consulted with specialists to establish new business partnerships through exploratory and informative meetings focused on value and benefits of device solutions.
• Updated sales strategies and marketing channels to increase overall profitability.
• Capitalized on customer up-sell opportunities resulting in increased revenues.

• Maintained friendly and professional customer interactions.
• Assessed employee performance and developed improvement plans.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Engaged employees in business processes with positive motivational techniques.
• Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
• Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
• Gathered and reviewed customer feedback to improve operations.
• Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
• Complied with Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
• Boosted branch sales by developing and deepening customer loyalty through incentive programs.
• Protected company assets with strategic risk management approaches.
• Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
• Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
• Recommended loan approvals and denials based on customer loan application reviews.
• Identified and capitalized on community business opportunities with effective networking.
• Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
• Developed and delivered polished sales presentations in order to highlight product and service quality.
• Generated dramatic improvements across entire sales cycle.
• Assessed expansion plans and presented costs to forecast trends and recommend changes.
• Reviewed and edited loan agreements to promote efficiency and accuracy.

I developed people mover systems for:

- Anheuser-Busch

- Miami Airport

- Atlanta Airport

- Pittsburgh Airport

I sold electrical power distribution equipment to Deere and Company as well as to Caterpillar.

Worked with distributors on (W) sales. Consulted to increase sales.

Dropped non-performers.