James Badillo
Elgin,IL
Summary
Dynamic IT professional with experience at Aldi Inc. as a Global Service Desk Agent, excelling in network troubleshooting and guest communication. Proven ability to enhance user satisfaction through effective problem resolution and collaboration with IT teams. Committed to continuous improvement and adept at training and mentoring peers.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Global Service Desk Agent
Aldi Inc.
09.2024 - Current
- Provided technical support to customers via phone, email, and chat to resolve service inquiries.
- Diagnosed hardware and software issues, ensuring timely resolution for user satisfaction.
- Collaborated with IT teams to escalate complex issues, ensuring swift problem resolution.
- Contributed to continuous improvement initiatives by identifying common customer issues and suggesting solutions.
IT Intern
Heritage-Crystal Clean
05.2023 - 09.2023
- Assisted in troubleshooting hardware and software issues, enhancing overall system performance.
- Collaborated with team to implement IT support processes, improving response times for user inquiries.
- Maintained inventory of IT equipment and supplies, ensuring resources were available for projects.
- Supported installation and configuration of network systems, contributing to seamless connectivity across departments.
Education
BBA - Information Technology Management
University of Wisconsin, Milwaukee
Milwaukee, WI05-2024
Associate of Science - Information Technology
Elgin Community College
Elgin, IL05-2021
Skills
- Network troubleshooting
- Ticketing system proficiency
- ITIL framework
- Training and mentoring
- Software knowledge
- Guest inquiry resolution
- Empathy and patience
- Guest communication
Certification
(CompTia Network+ (In Progress Expected completion [12,2025])
(CompTia Security+ (In Progress Expected Completion [ 1,2026])
Timeline
Global Service Desk Agent
Aldi Inc.
09.2024 - Current
IT Intern
Heritage-Crystal Clean
05.2023 - 09.2023
BBA - Information Technology Management
University of Wisconsin, Milwaukee
Associate of Science - Information Technology
Elgin Community College