James Bagley
Summary
Dynamic Case Manager with the Texas Juvenile Justice Department, skilled in strategic treatment planning and effective problem resolution. Achieved positive client outcomes through comprehensive case management and advocacy, enhancing communication and collaboration among multidisciplinary teams. Proficient in detailed case documentation, fostering client empowerment and satisfaction while ensuring compliance with regulations.
Overview
11
11
years of professional experience
Work History
Case Manager
Texas Juvenile Justice Department
10.2013 - 12.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Conducted thorough assessments to identify client needs, laying groundwork for effective case management.
- Trained new case managers, raising team's overall competency and service delivery standards.
- Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.
- Advocated for clients in legal settings, ensuring their rights were protected and voices heard.
- Enhanced team collaboration by leading regular case review meetings, promoting unified approach to client care.
- Collaborated with mental health professionals to address psychological needs of clients, supporting their holistic recovery.
- Developed resource directory for clients, simplifying their search for essential services.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Provided leadership, guidance and support to staff members.
Education
Sociology/Psychology
Howard Payne University
Brownwood, TXSkills
- Effective problem resolution
- Client case management
- Effective time management
- Detailed case documentation
- Multitasking proficiency
- Reporting proficiency
- Strategic decision-making
- Effective email and phone communication
- Client support
- Conflict resolution strategies
- Strategic treatment planning
- Microsoft Office proficiency
- Effective discharge strategy development
- One-on-one counseling support
- Family engagement strategies
- Facilitating group therapy
- Verbal and written communication
- Risk evaluation
- Collaborative team development
Timeline
Case Manager
Texas Juvenile Justice Department
10.2013 - 12.2024
Sociology/Psychology
Howard Payne University
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