James Bahm
Palm Springs,CA
Summary
Sales-oriented operations professional with outstanding interpersonal skills and extensive experience working with high profile individuals. Proven expertise in client relationship management and service quality obtained from years of hands-on experience in customer care, retention, and development.
Overview
27
27
years of professional experience
Work History
Enterprise Acquisition Consultant
Independent Contract
12.2022 - Current
- Skilled at working independently and collaboratively in team environments.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team settings, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and fast-paced environments.
- Organized and detail-oriented with strong work ethics.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Project Manager, Client Services
BizCapital
01.2018 - 08.2022
- Assessed client needs and developed plans to adequately address current and future objectives.
- Identified opportunities to cross or up-sell consulting services and communicated customer needs to appropriate team.
- Recommended new products to clients and maintained solutions-oriented problem-solving for long-term client relationships.
- Exceeded annual revenue goals by 68% through improving client relationships and education.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Prepared sales presentations for clients showing success and credibility of products.
Assistant Construction Superintendent
GW Construction Services
04.2016 - 01.2018
- Developed and maintained relationships with contractors, sub-contractors and stakeholders to support successful project completion.
- Developed and implemented construction plans according to client specifications and expectations.
- Continuously inspected job sites for observation of safety protocols by staff and subcontractors.
- Worked with inspectors, workers and unions, to conduct weekly status updates.
- Resolved conflicts and disputes between contractors and other stakeholders.
Program Director - Equity Development
DSS Real Estate Investment Trust
12.2006 - 01.2016
- Developed and managed equity strategies and property portfolios
- Ensured compliance with applicable regulations
- Supervised property inspections, repairs, and renovation projects.
- Provided ongoing direction and leadership for properties operations.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
- Maintained and updated project related documents.
- Developed and presented project and funding proposals.
Director of Operations
Mercury Logistics
04.2002 - 11.2006
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Developed performance review processes, incentives and training programs to motivate team members and drive results
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
Director of Hotel Operations
Griffin Hotels
01.1999 - 04.2002
- Developed and implemented departmental goals, policies, and procedures to enhance guest satisfaction
- Established Conference Services Department and developed issue response standards, promoting exceptional service and assistance meeting planners.
- Greeted and assisted high profile guests by gathering information pertaining to reservations or requests.
- Developed and maintained well-regarded concierge services to provide VIP guests one-call solutions for most any request.
- Oversaw day-to-day operations of 209-room hotel with staff of 220 employees.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Implemented protocols and procedures to effectively support Meeting Planners' key objectives.
Premiere Guest Services - Training Specialist
Westin Hotels & Resorts
08.1996 - 01.1999
- Greeted VIP guests upon arrival, offered assistance, and answered questions to build rapport and retention.
- Ran reports detailing daily VIP guest numbers, arrival information, special requests, and staff accomodations.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Collaborated with front-of-house and housekeeping departments to facilitate smooth arrival and departure experience.
- Monitored and reported on individual guest interactions to enhance overall satisfaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Education
Professional Certificate - Leading Global Virtual Teams
Yale - School of Management
Executive Extension/Online11.2023
Professional Certificate - Project Management
Coursera Career Development
Extension/Online06.2023
Professional Certificate (Audit) - Cybersecurity & Terrorism
Georgetown University
Extension/Online06.2017
Skills
- Business Development Understanding
- Performance Goals
- Training Development Aptitude
- Customer Retention Strategies
- Sales Expertise
- Travel Planning
- Managing Client Relations
- Collaborative Environments
- Prioritization
- Problem-Solving Ability
- Computer Proficiency
Timeline
Enterprise Acquisition Consultant
Independent Contract
12.2022 - Current
Project Manager, Client Services
BizCapital
01.2018 - 08.2022
Assistant Construction Superintendent
GW Construction Services
04.2016 - 01.2018
Program Director - Equity Development
DSS Real Estate Investment Trust
12.2006 - 01.2016
Director of Operations
Mercury Logistics
04.2002 - 11.2006
Director of Hotel Operations
Griffin Hotels
01.1999 - 04.2002
Premiere Guest Services - Training Specialist
Westin Hotels & Resorts
08.1996 - 01.1999
Professional Certificate - Leading Global Virtual Teams
Yale - School of Management
Professional Certificate - Project Management
Coursera Career Development
Professional Certificate (Audit) - Cybersecurity & Terrorism
Georgetown University
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