James Bailey
Retired Elevator Mechanic/Supervisor 30 Persons/ Intercruises Port Of Galveston TX Checkin Agent And Customer Service Professonal
Pearland,TX
Summary
Dynamic customer service professional with a proven track record at Amtech Elevator Services, excelling in conflict resolution and relationship building. Adept at managing complex customer issues and implementing effective solutions, leveraging strong interpersonal skills and analytical thinking to enhance satisfaction and loyalty. Committed to continuous improvement and operational excellence.
Overview
37
37
years of professional experience
Work History
Check in Agent/customer Service Professional
Intercruises Shoreside & Port Services
06.2025 - Current
- Managed challenging situations professionally, deescalating conflicts and finding appropriate resolutions.
- Collaborated with team members to maintain high-quality service standards during peak travel times
- Streamlined the check-in process for a smoother experience, managing passenger reservations with accuracy.
Supervisor
Otis Elevator Company
08.2020 - 04.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Customer Service Manager
Amtech Elevator Services
08.2013 - 08.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
Superintendent
Amtech Elevator Service
08.2013 - 08.2020
- Established successful procedures for day-to-day operations and long-term planning.
- Implemented safety protocols for reduced workplace accidents and improved employee wellbeing.
- Analyzed reports to identify areas of improvement and implement corrective action.
Customer Service Manager
Randall's Grocery
08.1989 - 03.1998
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
Education
No Degree -
National Elevator Industry Education Program
Houston, TXSkills
Passenger assistance
Airline reservation systems
Stress tolerance
Professional appearance
Crisis management
Ticketing and boarding procedures
Cross-cultural sensitivity
Travel documentation expertise
Basic computer skills
Booking issues
Reservation management
Check-in procedures
Information assistance
Passport reviews
Passport checks
Rules clarifications
Group fare requests
Strong interpersonal skills
Cash handling experience
Teamwork
Teamwork and collaboration
Customer service
Microsoft office
Problem-solving
Time management
Telephone reception
Problem-solving abilities
Team leadership
Multitasking
Creative thinking
Travel insurance
Excellent communication
Decision-making
Cash handling
Self motivation
Time management abilities
Adaptability and flexibility
Itinerary planning
Verbal and written communication
Critical thinking
Safety protocols and procedures
Effective communication
Team collaboration
Active listening
Organizational skills
Team building
Attention to detail
Problem-solving aptitude
Documentation and reporting
Travel bookings
Adaptability
Phone etiquette
Analytical thinking
Relationship building
Record keeping
Payment processing
Quality control
Documentation
Cultural awareness
Analytical skills
Task prioritization
Professionalism
Invoice preparation
Reliability
Reservation software
Continuous improvement
Interpersonal communication
Sales techniques
Conflict resolution
Hotel accomodations
Special needs assistance
Corporate travel
Accomplishments
A Travel Agent as well all of the other positions. I have booked everything from flights, transfers, Hotels and Large group cruises and land based travel to the Holyland and surrounding areas. My last group that I booked and lead was 158 persons, it was a 3 week Holiday. I love the travel industry. And I am Still currently a TA with KHM Travel Group/Baileys Travel Group
Timeline
Check in Agent/customer Service Professional
Intercruises Shoreside & Port Services
06.2025 - Current
Supervisor
Otis Elevator Company
08.2020 - 04.2022
Customer Service Manager
Amtech Elevator Services
08.2013 - 08.2020
Superintendent
Amtech Elevator Service
08.2013 - 08.2020
Customer Service Manager
Randall's Grocery
08.1989 - 03.1998
No Degree -
National Elevator Industry Education Program