JAMES BAKER
Spokane,WA
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
34
34
years of professional experience
Work History
Supervisor of On-site Services
Grainger
02.2023 - 04.2024
- Boosted team performance by coaching and training through teams platform and ensuring team members had all needed training and materials to improve and perform.
- Conducted performance evaluations for staff members, identifying areas of improvement by utilizing ride a longs, 1 on 1's and site visits. Guided development plans.
- Reduced employee turnover by fostering a positive work environment and providing and seeking ongoing feedback to and from team members.
- Created and managed project plans, timelines and budgets.
- Followed company performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
On-Site Services Specialist
Grainger
02.2018 - 04.2024
- Drove team to lower preparation time by bringing the vend friendly adoption rate from 69 to 86 percent by utilizing team calls, training and continuous email communication
- I am able to juggle and complete multiple high profile tasks at once exhibiting excellent time management
- Installed and built programs for GEG1 while maintaining day to day duties during pandemic with minimal OT
- Have traveled out of market several times to support multiple markets with large projects
- UTA cross referencing, multiple cross referencing, disengagements and other projects in Tri-cities
- Helped lead the team without authority and trained team members to give them the tools to succeed
- Collaborated with Sales team to help win market share by implementing Keesptock, site assessments and customer conversation support
- Consistently meet or exceed expectations.
Onsite Services Representative
Grainger
01.2010 - 02.2018
- Assisted customers by providing product information, inventory and pricing
- Maintained customers inventory to optimal levels
- Assisted with any customer issues and worked to resolve in a timely manner
- Maintained all vending machines and programs that were on route
- Hit required goals consistently.
Warehouse Team Lead
Grainger
03.2008 - 01.2010
- Led team to unload trucks according to prescribed process for branch
- Maintained branch inventory within company guidelines
- Shared best practices for customer service with other team members to help improve branch's productivity
- Partnered with branch leadership to carefully balance inventory issues.
Special Purpose Vehicle And Equipment Repairman
USAF
04.1990 - 04.1994
- Operated tire shop solely
- Operated mobile maintenance solely
- Supervised 3 other airmen while deployed to Saudi Arabia.
Education
High School Diploma -
Minnewauken High School
Minnewaukan, ND05.1989
Skills
- Customer Service Expertise
- Hardware Upgrades
- Onsite Installations
- Troubleshooting and Assistance
- Develop team members
- Friendly and Patient
- Coaching and training
Career Objective
- On-Site Services Specialist, Grainger, Spokane, WA
- On-Site Services Representative, Grainger, Spokane, WA
- Sales Team Lead, Grainger, Spokane, WA
Timeline
Supervisor of On-site Services
Grainger
02.2023 - 04.2024
On-Site Services Specialist
Grainger
02.2018 - 04.2024
Onsite Services Representative
Grainger
01.2010 - 02.2018
Warehouse Team Lead
Grainger
03.2008 - 01.2010
Special Purpose Vehicle And Equipment Repairman
USAF
04.1990 - 04.1994
High School Diploma -
Minnewauken High School