Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
AssistantManager

James Baker

Boise,ID

Summary

Dynamic and results-driven professional with extensive experience at Williams-Sonoma, excelling in customer service and team leadership. Proven ability to enhance operational efficiency and foster positive employee relations. Skilled in cash handling and conflict resolution, consistently delivering exceptional service that cultivates customer loyalty and satisfaction.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Williams-Sonoma
10.2020 - 08.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Interviewed, hired, and trained staff associates and equipped to comply company with company policies and procedures.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Provided excellent customer service to insure life long loyalty from our customers
  • Set up and maintain visual displays

Assistant Front End Manager

Fry's Marketplace
03.2017 - 10.2020
  • Oversaw employee performance, corrected problems, and
    increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences across 25 total stores.
  • Improved staffing during busy periods by creating employee
    schedules and monitoring call-outs.
  • Confirmed continual compliance with all applicable laws and
    regulations regarding store operations.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Celebrated store accomplishments with extensively detailed
    recognition event planning.

Customer Service Representative

IKEA
10.2015 - 02.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Answered questions about store policies and addressed customer concerns.
  • Used POS system to process sales, returns, online orders, and gift card activations.

Education

Associate of Arts - Hospitality And Restaurant Management

Scottsdale Culinary Institute
Scottsdale, AZ
05-2005

Skills

  • Impressive customer service proficiency
  • Cash handling
  • Professional Team leadership skills
  • Strong verbal communication
  • Dedicated and thorough work ethic
  • Conflict resolution
  • Skilled in Microsoft Office suite of sooftware

Accomplishments

  • Designated District Lead of PROMISE team with Kroger corporation, an employee engagement focused organization aimed at receiving employee feedback and celebrating employee accomplishments
  • Special recognition from Williams Sonoma Corporation for pioneering and implementing a successful business to business sales structure contributing to district-leading profits.
  • Elected to 3 consecutive years of leadership with the Imperial
    Sovereign Gem Court of Idaho, a LGBTQ+ advocacy organization.

Timeline

Assistant Manager

Williams-Sonoma
10.2020 - 08.2025

Assistant Front End Manager

Fry's Marketplace
03.2017 - 10.2020

Customer Service Representative

IKEA
10.2015 - 02.2017

Associate of Arts - Hospitality And Restaurant Management

Scottsdale Culinary Institute

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