JAMES BALDRIDGE
Longwood
Summary
Successful and reliable sales professional with more than 20 years experience in inside sales, 100% commission, outside, cold and warm sales environments. Proven expert in recruiting clients, cultivating and maintaining relationships, and sales closing. Nearly a decade of experience in the telecommunications industry, with a focus on account management, channel management, and presenting value propositions to enterprise, strategic, and IoT teams.
Overview
16
16
years of professional experience
Work History
Strategic Account Manager
Social Mobile
Remote
01.2025 - 06.2025
- Managed six strategic accounts delivering both private label and white label solutions, each with unique deliverables and requirements.
- Held weekly cross-functional calls with client teams to ensure clear communication, alignment, and transparency throughout all project phases.
- Coordinated closely with internal production, engineering, and logistics teams to meet project milestones and avoid unexpected delays.
- Oversaw end-to-end product lifecycle management, ensuring customized execution and on-time delivery for each distinct solution.
Business Development Manager
Social Mobile
Remote
05.2024 - 01.2025
- Focused on healthcare and transportation verticals to identify and engage key decision-makers from a targeted account list, driving top-of-funnel pipeline growth through strategic outreach.
- Managed and qualified all inbound marketing-generated leads to ensure alignment with company goals, enhancing sales team efficiency, and accelerating opportunity development.
- Worked closely with strategic partners to transition vetted leads, driving alignment and momentum in collaborative sales strategies.
Channel Manager
Social Mobile
Remote
01.2022 - 05.2024
- Spearheaded channel engagement with T-Mobile, effectively showcasing Social Mobile's bespoke, enterprise-grade mobility solutions to individual reps, IoT teams, enterprise teams, and national strategy groups.
- Drove adoption of Social Mobile's platform by aligning offerings with T-Mobile’s go-to-market strategy, helping reps shift from consumer-focused selling to enterprise solutions, resulting in acquisition of major enterprise clients.
- Presented on national T-Mobile calls and at Google Enterprise Summits, deepening collaboration and visibility across cross-functional teams and expanding Social Mobile’s influence nationwide.
- Cultivated strong relationships with T-Mobile reps across the U.S., supporting their sales efforts through training, joint calls, and strategic alignment to overcome challenges in securing new business logos.
Senior Sales Development Expert, Enterprise Sales Development
T-Mobile for Business
Orlando
08.2020 - 01.2022
- Prospected and identified new business contacts within assigned enterprise account modules, expanding the sales pipeline for a team of 5 Account Executives.
- Conducted in-depth research and outreach to uncover key decision-makers, contributing to increased engagement and improved account penetration.
- Collaborated closely with Enterprise AEs to align lead generation efforts with strategic sales goals, driving consistent growth in qualified opportunities.
Enterprise Account Manager
Sprint Business
Orlando
08.2016 - 06.2020
- In 18 months, successfully orchestrated the implementation of the Sprint Direct Connect Plus (SDC+) migration for Hilton. This included: Communicated changes to account representatives, Persuaded teams to upgrade devices.
- Rescued a major churn risk by rebuilding the relationship with the Hilton procurement team which oversaw 10 large Chicago area Hilton properties, subsequently earned the Sprint team a high SPS score.
- Managed the Hilton, Marriott corporate brand relationship and Afflink corporate accounts while coordinating sales efforts with their corresponding Client Directors, Billing Specialists, Implementation Project Managers and Solutions Engineers to name a few.
- Coordinated multiple onsite deployments which consisted of over 1000 plus line count with zero negative recourse.
Campus Admissions Representative
Motorcycle Mechanics Institute
Orlando
01.2009 - 12.2016
- Recruited nationally for MMI’s motorcycle training division, guiding prospects through program selection and enrollment.
- Counseled students on financial aid, housing, employment, and relocation to support successful transitions.
- Maintained long-term engagement with leads, managing the admissions pipeline over a 4–6month cycle.
Education
Bachelor of Science - Management
University of Phoenix
Associate of Arts - Liberal Arts
Hillsborough Community College
Skills
- Salesforce
- HubSpot
- Client presentations (virtual & in-person)
- Lead generation
- Pipeline management
- Stakeholder engagement
- CRM management
- Prospecting
- Relationship building
- Communication skills
- Strategic outreach
Awards
- Migration Mania Sales Award, 2019, Most Enterprise upgrades
- Stellar December, 2018, Most monthly BISO upgrades
- March, April Upgrade Winner, 2017
- March Elite Recognition, 2017, Top 10 in handset productivity
- Hero of the Month, 2014, Two-time receiver awarded by peers
- Sales Year Champ, 2011, Most Enrolled Students Award
- Sales Rookie of the Year, 2010, "Rising Star" Award
- Top Dog Award, 2010, 2011, Three-time receiver for Most Enrolled Students and Attendees
Timeline
Strategic Account Manager
Social Mobile
01.2025 - 06.2025
Business Development Manager
Social Mobile
05.2024 - 01.2025
Channel Manager
Social Mobile
01.2022 - 05.2024
Senior Sales Development Expert, Enterprise Sales Development
T-Mobile for Business
08.2020 - 01.2022
Enterprise Account Manager
Sprint Business
08.2016 - 06.2020
Campus Admissions Representative
Motorcycle Mechanics Institute
01.2009 - 12.2016
Bachelor of Science - Management
University of Phoenix
Associate of Arts - Liberal Arts
Hillsborough Community College
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