James Barkley
Shaker Heights,OH
Summary
Accomplished Project Specialist with a proven track record at Snider-Blake City of Cleveland, enhancing project efficiency and client satisfaction. Expert in documentation management and relationship building, I've significantly improved communication processes and maintained high-quality standards. Skilled in Microsoft 365 and known for exceptional time management, my approach ensures project success.
Overview
23
23
years of professional experience
Work History
Project Specialist
Snider-Blake City of Cleveland
05.2024 - Current
- Managed multiple projects simultaneously, ensuring timely completion and high-quality output.
- Established clear lines of communication between all parties involved in projects, preventing misunderstandings or miscommunications from jeopardizing outcomes.
- Improved project efficiency by streamlining communication and collaboration among team members.
- Maintained detailed documentation of project progress, facilitating smooth handovers and seamless transitions between phases.
Problem Solver Manager
Amazon
07.2019 - 08.2023
- Defined problem to identify, prioritize and select alternatives.
- Looked outside known experience to find solutions and produce results.
- Employed various tools and equipment to find solutions to difficult or complex issues.
- Researched and extracted data to complete tasks.
- Defined problems to make decisions and moved forward to support quick resolution.
Mortgage Loan Officer
Quicken Loans Mortgage Services
01.2009 - 01.2014
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
Sr Loan Officer
Mortgage Zone
05.2001 - 03.2008
- Collaborated with underwriting team to expedite loan processing times and ensure timely closings for clients.
- Developed strong relationships with borrowers, resulting in high levels of customer satisfaction and repeat business.
- Cultivated referral network with real estate agents, builders, and other professionals to generate new business leads.
- Submitted loan applications to underwriter for verification and recommendations.
- Mentored junior loan officers, sharing expertise and knowledge to improve overall team performance.
- Managed a diverse portfolio of loans while maintaining low default rates through careful risk assessment and proactive borrower support.
Education
High School Diploma -
Shaker Heights
Shaker Heights, OH06.2001
Skills
- Documentation Management
- Scope Definition
- Project Management
- Work Planning and Prioritization
- Relationship Building
- Experience with Advantage Financial Services
- Reliability
- Excellent Communication
- Time management abilities
- 365 Microsoft Ware
- Vendor Management
- Written Communication
Timeline
Project Specialist
Snider-Blake City of Cleveland
05.2024 - Current
Problem Solver Manager
Amazon
07.2019 - 08.2023
Mortgage Loan Officer
Quicken Loans Mortgage Services
01.2009 - 01.2014
Sr Loan Officer
Mortgage Zone
05.2001 - 03.2008
High School Diploma -
Shaker Heights