JAMES BARLEY
Lancaster,PA
Summary
A highly experienced customer service representative with years of experience in customer service, marketing, and administrative duties with good leadership skills, a fast learner and a good mixer with the ability to work with people of diver's cultures.
Overview
12
12
years of professional experience
Work History
Shelter Youth Care Worker
County Of Lancaster Youth Intervention Center
04.2024 - Current
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Improved communication skills among youths by encouraging group discussions and collaborative projects.
- Enhanced youth development by implementing structured activities and educational support.
House Manager
FaithfulHomes LLC
02.2024 - Current
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
Intake Officer
Cuddle Me Home Care
01.2024 - 02.2024
- Input patient information in Kennser
- Input patient information in Team dynamic
- Followed up for patient orders from the MD office
- Answered phone calls and redirect patient to Nurses
- Responded to email a phone call to solve patients' problem.
CREDIT & MARKETING OFFICER
ZENITH BANK (SL) LTD
10.2019 - 05.2023
- Identified prospective customers in line with Banks focus
- Sold products and services to identified prospective customers
- Communicated with customers regularly to understand their business needs
- Liaised with operations units to ensure customers' needs are met on a timely basis
- Analyzed and packaged risk assets for management consideration
- Ensured branch revenue maximization
- Enhanced good relationships with goods service providers and customers
- Developed and monitored a highly effective team in relationship management strategies
- Ensured branch revenue maximization
- Meet and exceeded customers' expectations.
ADMINISTRATIVE OFFICER
TRUS-SL
01.2017 - 06.2019
- Prepared regular report on expenses and office budgets
- Answered queries by employees and clients
- Maintained company's calendar and schedule
- Organized a filing system for company's confidential documents
- Maintained and updated company's database
- Responded to emails and phone calls to resolve customer's issues
- Contributed to ideas for improving the work process internally and externally
- Developed solid relationships with staff, customers, and vendors
- Enhanced office productivity with improved file management system.
Filling Officer
Women's Health Care Clinic, WHCC
02.2015 - 01.2016
- Input of patient information's in system
- Recorded patient information in file
- Communicated with physicians for patient orders and updates
- Scheduled appointment for patient
- Responded to emails and phone calls to resolve customer's issues.
INTERNSHIP
Campaign For Good Governance
01.2012 - 07.2014
- Participated in assigned meetings and produced reports
- Represented the organization in key decision-making platforms and meetings
- Supported the library and helped with filing of documents
- Supported the organization to organize several workshops and meetings.
Education
BSC IN PEACE AND CONFLICT STUDIES -
FOURAH BAY COLLEGE UNIVERSITY OF SIERRA LEONE
09.2018
ASSOCIATE DEGREE PEACE AND CONFLICT STUDIES -
FOURAH BAY COLLEGE UNIVERSITY OF FREETOWN, Sierra Leone
02.2014
Skills
- Customer relations
- Excellent customer service
- Excellent time management
- Active
References
Will be provided upon Request.
Timeline
Shelter Youth Care Worker
County Of Lancaster Youth Intervention Center
04.2024 - Current
House Manager
FaithfulHomes LLC
02.2024 - Current
Intake Officer
Cuddle Me Home Care
01.2024 - 02.2024
CREDIT & MARKETING OFFICER
ZENITH BANK (SL) LTD
10.2019 - 05.2023
ADMINISTRATIVE OFFICER
TRUS-SL
01.2017 - 06.2019
Filling Officer
Women's Health Care Clinic, WHCC
02.2015 - 01.2016
INTERNSHIP
Campaign For Good Governance
01.2012 - 07.2014
BSC IN PEACE AND CONFLICT STUDIES -
FOURAH BAY COLLEGE UNIVERSITY OF SIERRA LEONE
ASSOCIATE DEGREE PEACE AND CONFLICT STUDIES -
FOURAH BAY COLLEGE UNIVERSITY OF FREETOWN, Sierra Leone
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