JAMES BARNEY
Chesterland,OH
Summary
Strategic Enterprise Systems Specialist with 5+ years of experience optimizing, scaling, and deploying hybrid cloud and enterprise infrastructure for 800+ clients. Proven track record driving strict SLA compliance, reducing downtime, and managing cross-functional technical projects. Adept at translating complex concepts for business stakeholders, mentoring talent, and leveraging generative AI to streamline operational workflows and process improvements.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Systems Ops Analyst (Promoted to Senior)
Epicor
Solon, OH
08.2022 - Current
- Oversee enterprise virtualization platforms (VMware & Azure), ensuring stability, security hardening, and scaling of core Windows Server infrastructure for 800+ SaaS client endpoints.
- Standardize system performance monitoring workflows, consistently meeting enterprise SLA compliance and reducing MTTR through proactive root-cause analysis.
- Facilitate seamless collaboration between infrastructure and application layers, partnering with product development to roll out functionality updates and maintain system integrity.
- Pioneered the use of LLMs/Generative AI to accelerate architectural research, map out technical requirements, and audit system documentation at scale.
IT Support Specialist (Promoted to Senior)
College Now Greater Cleveland
Cleveland, Ohio
04.2021 - 09.2022
- Administered core network infrastructure and Microsoft enterprise tools, utilizing Active Directory, Group Policy, and Windows Server Domain Controllers to maintain system hardening and secure baselines
- Facilitated the modernization of legacy environments via cloud-based migrations while leveraging Microsoft SharePoint and Planner to structure internal team collaboration and track project lifecycles
- Directed multi-discipline technology and A/V hardware deployments for high-profile executive board meetings and delivered ongoing technical expertise to 300+ staff through tailored training workshops.
- Streamlined help desk ticketing operations, significantly improving technical support response times and overall user satisfaction for both corporate and remote field personnel.
Education
We Can Code IT Certificate - Software Development
We Can Code IT
01-2021
Skills
- Infrastructure & Platforms: VMware vSphere, Microsoft Azure, Windows Server (2016-2025), Microsoft 365, Active Directory, Cloud Topology, Enterprise Storage & Networking
- Project & Operations Management: SLA/SOW Compliance, Lifecycle Management, Incident Response, Root Cause Analysis, Vendor Collaboration, Confluence, Jira
- Deployments & Enablement: Cross-functional Communication, End-user Coaching, Technical Training & Documentation, Multi-discipline Hardware/AV/IoT Deployments
- Automation & Tools: PowerShell, Azure CLI, Generative AI (Prompt Engineering), Workflow AutomationCross-Functional Leadership: Requirements Gathering, Cross-Functional Collaboration (Product Dev, Client Support), Data Integrity & Governance
Certification
- Certified ASP.Net Web Developer
Timeline
Systems Ops Analyst (Promoted to Senior)
Epicor
08.2022 - Current
IT Support Specialist (Promoted to Senior)
College Now Greater Cleveland
04.2021 - 09.2022
We Can Code IT Certificate - Software Development
We Can Code IT