Results-focused leader with a proven track record in driving operational growth, building solid teams, and creating strategic initiatives. Known for providing world-class customer service and cultivating a strong company image. Eager to leverage experience to maximize success and contribute to continued business growth.
Overview
19
19
years of professional experience
Work History
Director of Operations US-CA (Relocated)
Xpedient Logistics
10.2021 - Current
Oversee day-to-day production activities in accordance with business objectives.
Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
Monitor 15 P&Ls and utilize operational resources to drive profitability
Achieved team goals through formalized training plans, coaching, and performance management.
Implemented audit program that reduced order errors from 5.4% to 2.3%
$26k savings in Q1 2017 by overhauling new hire training program. Projected annual savings of $100k
Reduced inventory adjustments from 5.4% in 2016 to 1.1% throughout 2017
Improved on-time% from 4.8% to 2.1% in Q1 2017
Received a Superior rating, for annual Kroger sanitation inspection 2016 & 2017
19% improvement to our inbound delivery windows, from 78% on-time to 97% yielding $19k savings in Q1 2017 vs. 2016
Regional 3rd Party Logistics Manager: Mid-Atlantic Region
Nestlé Waters North America
01.2014 - 01.2016
Direct responsibility for multiple locations on the Eastern Seaboard which includes $20M of moving inventory
Oversaw the import brands (Perrier, San Pellegrino and Aqua Panna) for the entire east coast totaling 80% of the Nestlé import brands into the United States
Facilitated four successful startup facilities in Q1 of 2015 in Philadelphia, Maryland, Virginia and Pennsylvania
Responsible for increasing warehouse capacity to hold an additional $5M in domestic finished goods to ensure customer demands were met during peak season
Created a strategic business solution at the Port of New Jersey to target $2M in additional savings over two years
Collaborated long term network vision with the European High-Performance Logistics Team to consolidate our distribution network, decrease our operating expenses, increase our efficiency’s, and reduce our carbon footprint
Responsible for entering/exiting commercial contracts and site schedules for all 3pl providers
Clients: BJ’s, Costco, Walmart, Kroger, WaWa
General Manager / Account Manager (Promoted)
Genesis Logistics Inc. 3PL Member Company of Exel Logistics Inc
01.2008 - 01.2014
Grew the business by creating distribution solutions with vendors which led to additional customer growth
Led successful start-up projects in Buffalo NY, Chesapeake VA, Charlotte NC, Plant City FL, and most recently Louisville KY
Provided advisement and updates to Director regarding activities, tasks, and issues central to customers’ needs and overall account progress
Developed and managed multiple sites’ P&L’s and annual operating budgets – Chesapeake, VA Charlotte, NC and Louisville, KY
Provided financial forecasting and oversight for entire Southeast region to support departments
Active in college and general recruiting; specific interest in succession planning and mentoring newly hired associates
Responsible for entering and comprehending commercial contracts and site schedules
Solely responsible for newly acquired Circle K account which included daily communication with our customer, providing pricing on potential new business and ensuring customer expectations were exceeded through flawless performance
Clients: 7-Eleven & Circle K Fresh Food Distribution
Operations Manager I (Promoted)
Genesis Logistics Inc. 3PL Member Company of Exel Logistics Inc
01.2007 - 01.2008
Decreased warehouse labor expenses from 33k per month to 20k per month by improving productivity rates, remapping floor plan and creating more efficient product flow
Responsible for proper labor planning in both warehouse and transportation departments
Gained HACCP certification and implemented training guidelines for all employees to be trained in HACCP best practices
Created and wrote SOP’s for all functions including bookkeeping, HACCP procedures, Product Handling and delivery procedures
Managed 25 local drivers and a cross dock location in Portland, OR which included an additional 15 drivers and 1 supervisor
Improved on-time deliveries from 97% to 99.98% within first 90 days of being on-site
Created business continuity plans and procedures for adverse weather conditions and natural disasters
Client: 7-Eleven Fresh Food Distribution
Skills
Experience in overseeing multiple locations
Budgetary labor control
Relationship management
Planning support expertise
Operational management in start-ups
Project oversight
Information tracking
Collaborative training initiatives
Business development strategies
Financial management
Management skills training
Development and implementation of strategies
Business operations management
PROFILE OF QUALIFICATIONS
Integral leader who offers proven experience in large-scale business optimization, including designing, developing, implementation of forward-thinking programs and procedures to achieve continued key growth and productivity.
Top Performer who excels at analyzing operational needs, identifying areas of opportunity, defining strategies for retaining clientele and capturing new business.
Ambitious self –starter, who plans, prioritizes, manages, and completes tasks within fast paced, deadline driven circumstances.
Excellent communicator who believes in driving results through employee morale and creating healthy culture.