Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Bear

Kingsport,TN

Summary

Business Philosophy: Work harder to keep the business than you did to obtain it - Top ranked manager with a proven track record - Exceptional Customer Service Skills - Current CDL Class A medical card - Account Manager/Area Assistant/Operations Manager-Assistant Director Operations Supervisor-Customer Relations and sales - Responsible for the Implementation of Safety Program and Monthly Meetings - Excellent in all facets of the transportation industry - Strong and decisive with Human Resources issues - Significant experience and skill in negotiations, management, human resources, scheduling, inventory management, merchandising, purchasing, leasing and personnel supervision and relations - Strategic thinker and planner able to quickly grasp needs and concerns in vastly distinct areas of responsibility - Ability to analyze budgets and performance, creating changes & improvements to maximize profitability - Execute & Analysis of QA inspections, methods of improvements, project scheduling, employee retention, safety evaluations and routing schedules - Exceptional program development and implementation skills, team-focused management philosophy - Extremely organized and resourceful, strong and goal-oriented work ethic - Strong communication skills, including the ability to effectively interface with all levels of staff and clientele - Proficient in office applications - Excel, Word Publisher and Microsoft Office - Establish employee & customer relations with respect and honesty

Overview

16
16
years of professional experience

Work History

Driver

Heartland Express
01.2025 - Current
  • Truck Driving since 5/16 to Present
  • Driver for Owner Operator based on Platinum Express, Dayton, OH
  • Current Region Driver for Heartland Express

OTR Team Truck Driver

Platinum Express Inc.
12.2011 - 10.2015
  • Responsible for opening of Bridgeport WV operation
  • Hired office personnel
  • Completed the sheet for hauling operations
  • Implemented Safety Program & Drive Safety Program
  • Conduct Monthly Safety Meetings and Training
  • Direct interaction with Customers for Quality Assurance
  • Conduct Route Survey for efficiency and logistical coordination
  • Responsible for Weekly/Monthly safety meetings/audits/compliance training
  • Conduct EOR (Employee Observation Reports) on routes and in cab observations
  • Responsible for the resolution of customer issues
  • Manage Dispatch and Coordination & Maintenance Shop
  • Manage DOT Compliance, Employee DOT files
  • Involved with the new business sales and development
  • Responsible for payroll submitted at corporate
  • Responsible for budget details and costs
  • Run ads for New Hires and conduct the initial interviews through to hiring
  • Hold current Class A CDL

Operations Supervisor - Safety Director

Republic Services/Allied Waste Carter Valley Landfill
05.2010 - 02.2011
  • Managed 6 Routes for Residential, Commercial and Roll-Off Accounts
  • Conduct Route Survey for efficiency and logistical coordination
  • Responsible for Weekly/Monthly safety meetings/audits/compliance training
  • Conduct EOR (Employee Observation Reports) on routes and in cab observations
  • Responsible for the resolution of customer complaints - Customer base of approximately 3,000 residential & commercial accounts
  • Manage Dispatch, Cart Delivery and Maintenance Shop
  • Run routes for pickups
  • Manage DOT Compliance, Employee DOT files
  • Managed two (2) lead employees, one (1) dispatcher and one (1) operations clerk
  • Manage one (1) residential cart delivery person and one (1) Commercial Container delivery person
  • Involved with the new business sales and development
  • Responsible for payroll submitted at corporate
  • Responsible for budget details and costs
  • Position required a Class A CDL with Current Medical card

Assistant Director Environment Services

CROTHALL SERVICES GROUP INC.
12.2008 - 05.2010
  • Oversee housekeeping operations for 2nd shift. Manage 52 FT employees. Responsible for cleaning of all patient rooms, offices, surgery areas, in-patient/out-patient areas, ER and OR areas as well as all floor & carpet care for entire facility. Responsible for the cleaning staff in two (2) outer buildings of a General Practice medical facility and the James Brown Cancer Center.
  • Oversee the between case cleaning, cycle cleaning and terminal cleaning of Operating and Procedure Rooms
  • Responsible for the coordination and satisfactory completion of Discharges. Generally handle 45-60 per day on a 5 day average
  • Involved with the startup of the account
  • Manage all staff that are employees of the hospital
  • Conduct Patient Customer Surveys/QA's
  • Manage two (2) supervisors and one (1) hospital lead person
  • Responsible for the quality of cleanliness which is ultimately effective in Studer Group implementation of Patient Satisfaction, CAHPS and Joint Commission Compliance
  • JCAHO Compliance
  • Instrumental in the effectuation and implementation of:
  • Increase focus on patient care and safety as an employee of environmental services
  • Guarantee service outcomes
  • Maximize staff productivity
  • Improve revenue stream
  • Ensure consistently high levels of cleanliness
  • Raise patient and staff satisfaction
  • Employ environmental and misc. cleaning practices
  • Help in the Prevention of hospital-acquired infection with Exceptional Housekeeping Practices
  • Shift Huddle with FTE's as a bonding time and information sharing
  • Discharge times and Quality top priority. Reduced times from 70+ minutes to average of 55-57 minutes - Bed Tracking System

Education

Diploma - General

Dobyns Bennett High School
Kingsport
06.1972

Skills

  • Time management
  • Valid Driver's license
  • Customer service
  • Clean driving record
  • Problem-solving
  • Punctual and reliable
  • Safe driving practices
  • City and non-city driving
  • Flexible schedule
  • Punctuality
  • GPS and route planning
  • Loading and unloading
  • Safety protocols
  • Vehicle inspection
  • Defensive driving
  • Safety management
  • Transportation
  • Commercial driving

Timeline

Driver

Heartland Express
01.2025 - Current

OTR Team Truck Driver

Platinum Express Inc.
12.2011 - 10.2015

Operations Supervisor - Safety Director

Republic Services/Allied Waste Carter Valley Landfill
05.2010 - 02.2011

Assistant Director Environment Services

CROTHALL SERVICES GROUP INC.
12.2008 - 05.2010

Diploma - General

Dobyns Bennett High School
James Bear