James Beckett
Gloucester,VA
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
14
14
years of professional experience
Work History
Desktop Support Technician
Langley Federal Credit Union
10.2018 - Current
- Configured and tested new software and hardware.
- Installed and administered multiple security programs to include, Rapid 7, Red Cloak, Carbon Black, Symantic (SEM)
- Researched and identified solutions to technical problems.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Helped streamline repair processes and update procedures for support action consistency.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
Senior Bank Teller
Langley Federal Credit Union
11.2016 - 10.2018
- Trained new hires on customer service policies and procedures.
- Educated customers on online banking and mobile banking applications.
- Cross-sold credit cards, loans and other bank products.
- Mentored and trained new tellers on bank procedures and customer service standards.
Home Depot Front End Supervisor
Home Depot
06.2014 - 10.2016
- Developed and implemented strategies to optimize store sales and profitability.
- Maintained accurate records of sales and financial transactions.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Store Manager
Petsmart
04.2009 - 06.2014
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Approved regular payroll submissions for employees.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Trained and guided team members to maintain high productivity and performance metrics.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Education
A+ Certification - Information Technology
Southern Baptist Online
OnlineSkills
- Software and Hardware Issues
- Computer Hardware Knowledge
- New System Deployment
- Remote Support
- Desktop Diagnostics
- Service Desk Team Management
- Hardware Troubleshooting
- Software Installation
- Technical Documentation
- Issue and Resolution Tracking
- Workforce Planning
- Friendly and Patient
Timeline
Desktop Support Technician
Langley Federal Credit Union
10.2018 - Current
Senior Bank Teller
Langley Federal Credit Union
11.2016 - 10.2018
Home Depot Front End Supervisor
Home Depot
06.2014 - 10.2016
Store Manager
Petsmart
04.2009 - 06.2014
A+ Certification - Information Technology
Southern Baptist Online
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