Provided customers with information regarding product warranties and operating instructions after completion of service calls.
Ensured that all safety protocols were followed while working onsite at customer locations.
Pulled electrical wiring for new installations or repairs to existing HVAC systems.
Performed installation of residential and commercial HVAC systems, including air conditioning units, furnaces, heat pumps, air handlers, and ductwork.
Assisted in the fabrication of sheet metal ducts for ventilation systems.
Utilized hand tools such as wrenches, screwdrivers, drills, saws, as well as power tools like pipe cutters and benders when performing tasks related to HVAC installations.
Identified customer needs by asking pertinent questions about their comfort levels and usage patterns.
Followed manufacturer's specifications for installation and repair procedures.
Adhered strictly to all applicable codes when installing new HVAC systems.
HVAC Installer
CM Mechanical
Savannah, GA
11.2022 - 09.2023
Ensured that all safety protocols were followed while working onsite at customer locations.
Pulled electrical wiring for new installations or repairs to existing HVAC systems.
Performed installation of residential and commercial HVAC systems, including air conditioning units, furnaces, heat pumps, air handlers, and ductwork.
Assisted in the fabrication of sheet metal ducts for ventilation systems.
Utilized hand tools such as wrenches, screwdrivers, drills, saws, as well as power tools like pipe cutters and benders when performing tasks related to HVAC installations.
Identified customer needs by asking pertinent questions about their comfort levels and usage patterns.
Followed manufacturer's specifications for installation and repair procedures.
Adhered strictly to all applicable codes when installing new HVAC systems.
Car Unlock Technician
Lockbusters of LA
Shreveport, LA
10.2021 - 09.2023
Utilized specialized unlock tools to efficiently access vehicles, including cars and RVs, ensuring prompt customer service.
Responded to customer requests at various locations, providing 24/7 unlocking services with precision and reliability.
Delivered timely and professional unlocking solutions by traveling to diverse destinations, enhancing customer satisfaction.
Manager
Sonic DriveIn
Shreveport, LA
07.2019 - 09.2020
Created monthly reports for senior management summarizing operational performance metrics.
Established processes to ensure efficient workflow throughout the organization.
Ensured compliance with industry regulations and company policies.
Ensured compliance with regulatory requirements and industry standards.
Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Coached, mentored and trained team members in order to improve their job performance.
Developed and implemented strategies to increase customer satisfaction and loyalty.
Resolved conflicts between employees by providing guidance on company policies and procedures.
Analyzed customer feedback data to develop action plans for improving services offered.
Provided leadership during times of organizational change or crisis situations.
Enforced customer service standards and resolved customer problems to uphold quality service.
Oversaw daily operations, maintaining efficiency and quality standards.
Assigned tasks to associates to fit skill levels and maximize team performance.
Cook
Sonics Drive In
Starkville, MS
06.2010 - 10.2015
Cleaned kitchen equipment, surfaces, utensils and dishes.
Provided guidance to junior cooks regarding food preparation methods and techniques.
Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
Managed inventory levels of ingredients and supplies necessary for daily operations.
Performed basic administrative duties such as inventory management, ordering supplies.
Coordinated with wait staff to ensure timely delivery of meals to customers.
Resolved customer complaints regarding food quality or services provided.
Inspected kitchens for sanitary conditions before the start of each shift.
Operated grills, fryers and broilers to cook items to quality guidelines.
Enforced proper sanitation practices to prevent spoiling or contamination of foods.
Carried pans and trays of food to and from work stations, stove, and refrigerator.
Chopped, diced and sliced vegetables and fruit ahead of rush periods.
Coordinated orders to expedite food from kitchen according to cook time and delivery time.
Set up work stations prior to opening to minimize prep time.
Monitored temperatures of prepared food and cold-storage areas.
Skating Carhop
Sonic Drive-in Chicago, Uptown
Starkville, MS
06.2010 - 08.2012
Worked closely with kitchen staff members to ensure efficient order processing times.
Performed daily cleaning duties such as mopping floors, washing dishes, and sanitizing equipment.
Greeted customers, took orders, and served food items to patrons in a timely manner.
Coordinated special promotions for customers throughout their visit.
Kept up-to-date on menu changes and specials offered at the facility.
Assisted with stocking supplies and restocking shelves as needed.
Provided exceptional customer service by responding to any inquiries or requests from customers quickly and efficiently.
Ensured that all food items were prepared according to company guidelines for quality assurance.
Communicated effectively with coworkers to ensure smooth operations during peak hours.
Prepared drinks according to recipes specified by the restaurant.
Roller-skated while removing trays from dining areas, serving, assembling beverage orders and preparing menu items.
Processed and completed cash transactions promptly, providing accurate change and order receipts.