Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

James Bender

Florham Park,NJ

Summary

Proficient warehouse professional with extensive experience in optimizing operations across various settings. Expertise in cost control, loss prevention, and labor management, leading to enhanced efficiency and reduced expenses. Strong planner with effective communication and problem-solving skills, driving successful project outcomes.

Overview

27
27
years of professional experience

Work History

Quality & Customer Service Manger

Vislink
Mt. Olive, NJ
06.2022 - Current
  • Uphold quality control policies to enhance customer satisfaction.
  • Respond to phone and online customer service requests within designated turnaround time.
  • Plan and deliver training sessions, improving employee effectiveness and addressing weaknesses.
  • Investigate sensitive customer service complaints, providing prompt resolutions for customer satisfaction.

Quality Engineer Manager

Vislink Technologies, LLC
Mt. Olive, NJ
01.2009 - 06.2022

Managed quality program for Vislink, ensuring compliance with ISO 9001:2015 standards.

  • Audited suppliers to confirm compliance with specifications and regulatory mandates.
  • Directed inspection department and material review board to maintain rigorous quality standards.
  • Participated in engineering NPI committee and Engineering Change Committee to advocate for quality.
  • Executed root cause analyses of defects, addressing underlying non-conformance issues.

Industrial / Product Engineer

Middle Atlantic Products, Inc.
01.2007 - 01.2009

Provided comprehensive production support and systems analysis for Middle Atlantic Products operations.

  • Facilitated assembly, quality, and safety documentation to ensure compliance with industry standards.
  • Coordinated cross-departmental support and conducted on-floor training sessions for staff.

Manufacturing Production Manager

Thomas Electronics, Inc.
01.2004 - 01.2007
  • Directed union staff operations while managing $10M budget to optimize productivity.

Operations Manager

Merrimac Industries, Inc. (now Crane)
01.1998 - 01.2004
  • Managed Multi-Mix Microtechnology Process Group within $25M RF microwave components manufacturer.
  • Initiated production of newly patented technology, leading to first scale-up and Greenfield start-up in Costa Rica.

Education

Master of Science - Manufacturing System Engineering

New Jersey Institute of Technology
Newark, NJ
01.1997

Bachelor of Science - Manufacturing Engineering Technology

New Jersey Institute of Technology
Newark, NJ
01.1996

Skills

  • Quality management and ISO compliance
  • Supplier auditing and risk management
  • Project management and process improvement
  • Corrective actions and cost control
  • Salesforce administration
  • ERP systems (Infor, IFS, AX)

Accomplishments

  • Increased quality yields for Vislink's production products by 40%. Reorganized department to incorporate 'incoming and in-process' inspections guidelines to improved product yields by 40%. Also improved inspection throughput by 60% with implementations of specialized equipment.
  • Managed restructured manufacturing process organization to increase revenue by 130%. Trained and redesigned the manufacturing floor to incorporate lean manufacturing principles. Implemented Cell process groups, 5S, and Kaizen principles to improve quality, setup-reduction, team building and customer relationship.
  • Streamlined document control to reduce production lead time by 20%. Restructured/facilitated a completed revamp of assembly documents control. Reorganized approximately 700 work instructions & work center procedures to streamline the manufacturing assembly process with emphasis in quality and OSHA safety ergonomics.
  • Managed startup of offshore (Costa Rica) Production facility, to double capacity. Market requirements dictated high volume, low cost offshore production facility. Managed Greenfield start-up of manufacturing plant in Costa Rica. Hired staff. Led production ramp-up. Completed project on-time and under-budget to meet market demand.
  • Achieved ISO 9001 Certification for Merrimac Industries (Crane) & Vislink. Quality System and Policy Manual was outdated and below standard for all mechanical equipment, processes, and preventative maintenance programs. ISO 9001 Certification became model for other divisions.

Timeline

Quality & Customer Service Manger

Vislink
06.2022 - Current

Quality Engineer Manager

Vislink Technologies, LLC
01.2009 - 06.2022

Industrial / Product Engineer

Middle Atlantic Products, Inc.
01.2007 - 01.2009

Manufacturing Production Manager

Thomas Electronics, Inc.
01.2004 - 01.2007

Operations Manager

Merrimac Industries, Inc. (now Crane)
01.1998 - 01.2004

Master of Science - Manufacturing System Engineering

New Jersey Institute of Technology

Bachelor of Science - Manufacturing Engineering Technology

New Jersey Institute of Technology
James Bender
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