JAMES BENNETT
Stewartstown
Summary
Dynamic Operations Manager with a proven track record at Graham Packaging, excelling in performance metrics analysis and team leadership. Spearheaded quality assurance initiatives that enhanced customer satisfaction and operational efficiency. Adept at conflict resolution and employee relations, driving continuous improvement in production processes and fostering a culture of safety and compliance.
Overview
27
27
years of professional experience
Work History
Operations Manager
Graham Packaging
Emigsville
04.2021 - Current
- Supervised daily workflow of employees to maximize productivity and uphold quality standards.
- Developed key performance indicators to evaluate effectiveness of operational processes.
- Analyzed daily report data to identify trends in production performance metrics.
- Resolved customer complaints promptly, maintaining optimal levels of customer satisfaction.
- Implemented operational procedures ensuring adherence to quality standards.
- Created comprehensive reports on departmental performance within operations.
- Coordinated cross-functional teams for timely delivery of products and services.
- Directed operations staff through guidance, training, and support to achieve company objectives.
Production Supervisor
Graham packaging Company
Emigsville
07.2018 - 04.2021
- Responsible for organizing, and directing workers engaged in the maintenance and operations of equipment and facilities.
- Responsible for quality control analysis and implementing improvements to reduce costs and improve customer satisfaction.
- Troubleshoot mechanical and electrical failures within the production plant, maintain and repair equipment issues as necessary.
- Supervise 10 production and maintenance employees; manage and ensure effective employee/labor relations; establish effective communication methods; manage conflict; data entry and efficiency tracking.
- Assist in reviewing and rewriting JSA’s and LOTO procedures. Conduct routine productivity checks, evaluate and provide performance feedback in accordance with established policies. Make recommendations on employee relations, performance, and rewards, implement disciplinary action as needed.
Shipboard Fiber Optic Cable Splicer
TEConnectivity LLC
Baltimore
10.2013 - 07.2018
- Responsible for the construction of subsea fiber optic joints. Including fusion of optic fibers, injection molding, X-ray operation and development and hydraulic pressing.
- Troubleshoot and repair mechanical, electric and hydraulic equipment as needed to insure projects can be completed on time.
- Responsible for quality control and documentation of all joints including X-ray inspection.
- Regular International travel to join cable ships for extended time periods to complete the installation and repair of subsea systems.
Production Supervisor
Graham packaging Company
Emigsville
09.2012 - 10.2013
- Responsible for organizing, and directing workers engaged in the maintenance and operations of equipment and facilities.
- Responsible for quality control analysis and implementing improvements to reduce costs and improve customer satisfaction.
- Troubleshoot mechanical and electrical failures within the production plant, maintain and repair equipment issues as necessary.
- Supervise 20 production and maintenance employees; manage and ensure effective employee/labor relations; establish effective communication methods; manage conflict; data entry and efficiency tracking.
- Assist in reviewing and rewriting JSA’s and LOTO procedures. Conduct routine productivity checks, evaluate and provide performance feedback in accordance with established policies. Make recommendations on employee relations, performance, and rewards, implement disciplinary action as needed.
Production Supervisor
RG Steel, LLC
Sparrows Point
05.1999 - 09.2012
- Responsible for planning, organizing, coordinating, and directing workers engaged in the maintenance and operations of equipment and facilities.
- Identify production issues; make recommendations to improve production methods, equipment performance, and quality of product.
- Responsible for quality control analysis and implementing improvements to reduce costs and improve customer satisfaction.
- Troubleshoot mechanical and electrical failures within the production plant, maintained and fixed equipment issues as necessary.
- Supervise 50 union production employees; manage and ensure effective employee/labor relations; establish effective communication methods; manage conflict, respond to grievances. Experience interfacing with union officials while assisting to secure labor contracts.
- Conduct routine productivity checks, evaluate and provide performance feedback in accordance with established policies. Make recommendations on employee relations, performance, and rewards, implement disciplinary action as needed.
- Provide comprehensive training for new management hires within the plant
Working Coordinator/ Union Foreman
RG Steel, LLC
Sparrows Point
01.2001 - 01.2003
- Managed a highly skilled 6 person team who specialized on the Tin/Chrome plating lines
- Responsible for production scheduling, analyzing productivity reports and payroll costs to improve overall bottom line
- Ability to communicate effectively both orally and in writing as they pertain to planning, assigning and supervising the work of staff and providing status reports to senior management.
- Accountable for Safety, Production, Quality, and Cost Controls.
Operating Technician
RG Steel, LLC
Sparrows Point
01.1999 - 01.2001
- Worked as part of a six man crew on a Tin plate production line.
- Achieved consistent accommodations for meeting quality and productivity goals.
- Praised for commitment to continuous improvement and innovative ideas to increase plant production
- Promoted to supervisor position within 2 years by exhibiting strong leadership skills and commitment
Education
Diploma - General Studies
FERNDALE AREA HIGH SCHOOL
Johnstown, PA06-1996
Skills
- Microsoft Office applications
- SAP and Oracle
- Mechanical tools and systems
- Electrical troubleshooting
- Operational strategy development
- Performance metrics analysis
- Quality assurance
- Process optimization
- Team leadership and building
- Equipment maintenance strategies
- Scheduling efficiency
- Employee training and retention
- Safety compliance and management
- Effective communication skills
- Data management and evaluation
- Health and safety protocols
- Conflict resolution and employee relations
- KPI tracking and reporting
Timeline
Operations Manager
Graham Packaging
04.2021 - Current
Production Supervisor
Graham packaging Company
07.2018 - 04.2021
Shipboard Fiber Optic Cable Splicer
TEConnectivity LLC
10.2013 - 07.2018
Production Supervisor
Graham packaging Company
09.2012 - 10.2013
Working Coordinator/ Union Foreman
RG Steel, LLC
01.2001 - 01.2003
Production Supervisor
RG Steel, LLC
05.1999 - 09.2012
Operating Technician
RG Steel, LLC
01.1999 - 01.2001
Diploma - General Studies
FERNDALE AREA HIGH SCHOOL
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