James Bennett Jr
Hempstead,NY
Summary
With a proven track record at Red Lobster Restaurant, I excel in money handling and fostering strong customer relationships. My expertise in POS systems and exceptional communication skills have significantly enhanced operational efficiency and customer loyalty. I adeptly manage inventory and cash, ensuring accuracy and minimizing loss, demonstrating my commitment to excellence and team leadership.
Overview
2025
2025
years of professional experience
Work History
Head Bartender
Red Lobster Restaurant
08.2022 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
Manager
Royal Jerk
10.2018 - 12.2023
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Oversaw food preparation and monitored safety protocols.
- Purchased food and cultivated strong vendor relationships.
Customer Service Representative
Inktel Contact Center Solutions
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Office Worker
Berger Singerman
06.2013 - 07.2014
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Maintained client confidentiality while handling sensitive information professionally and securely.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Assisted in event planning activities for successful execution of company events.
- Purchased and maintained office supplies.
- Processed incoming and outgoing mail and packages according to established procedures.
Education
High School Diploma -
Cairo High School
Cairo, GA05-2013
Skills
- Money handling
- Taking inventory
- Cash handling expertise[p
- POS system proficiency
- Managing cash register
- Strong communication skills
- Customer service
- Retaining information
Timeline
Head Bartender
Red Lobster Restaurant
08.2022 - Current
Manager
Royal Jerk
10.2018 - 12.2023
Office Worker
Berger Singerman
06.2013 - 07.2014
Customer Service Representative
Inktel Contact Center Solutions
High School Diploma -
Cairo High School