JAMES BERGEN
Eldersburg,MD
Summary
Results-oriented mortgage executive with a proven track record of streamlining operations, driving profit growth, and maximizing market penetration. Decisive leader who believes in the power of operational improvements, market expansion, and fostering a positive corporate culture as the keys to success. Recognized for delivering excellent customer service and demonstrating strong leadership skills within a team environment.
Overview
27
27
years of professional experience
1
1
Certification
Work History
President
Choice Home Finance, LLC
01.2020 - Current
- Originate mortgages for purchases and refinance
- Underwrite and process all transactions for lender approval.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Navigated complex regulatory environments while maintaining compliance across all aspects of the organization''s operations.
Private Mortgage Banker - Private Bank
Wells Fargo
01.2015 - 01.2020
- Originate mortgages for purchases and refinances
- Provide mortgage advice, guidance and options to high net worth clients
- Regional officer for RELO committed companies
- Develop and expand business relationships through networking with customers, realtors, custom builders, title companies, and banking relationships
- Work with loan processors, closers, bank management, and underwriters to ensure optimal customer satisfaction
- Manage the daily activities and stages of loans that are active in the pipeline
- Responsible for cross selling other bank products.
Account Executive- Consumer Real Estate Division
BANK OF AMERICA
09.2011 - 02.2015
- Originate mortgages for purchases, refinances and construction loans
- Interviewed and hired admin assistants
- Delegated many duties as I saw fit
- Provide mortgage advice, guidance and options to low-income borrowers and high net worth clients
- Develop and expand business relationships through networking with customers, realtors, custom builders, title companies, and banking relationships
- Work with loan specialists, closers, bank management, and underwriters to ensure optimal customer satisfaction
- Manage the daily activities and stages of loans that are active in the pipeline
- Responsible for cross selling other bank products.
Mortgage Loan officer- Consumer Real Estate Division
SunTrust
08.2010 - 08.2011
- Originate mortgages for purchases, refinances and construction loans
- Provide mortgage advice, guidance and options to low-income borrowers and high net worth clients
- Develop and expand business relationships through networking with customers, realtors, custom builders, title companies, and banking relationships
- Work with loan specialists, closers, bank management, and underwriters to ensure optimal customer satisfaction
- Manage the daily activities and stages of loans that are active in the pipeline.
Account Executive- Consumer Real Estate Division
BANK OF AMERICA
01.2002 - 07.2010
- Originate mortgages for purchases, refinances and construction loans
- Interviewed and hired admin assistants
- Delegated many duties as I saw fit
- Provide mortgage advice, guidance and options to low-income borrowers and high net worth clients
- Develop and expand business relationships through networking with customers, realtors, custom builders, title companies, and banking relationships
- Work with loan specialists, closers, bank management, and underwriters to ensure optimal customer satisfaction
- Manage the daily activities and stages of loans that are active in the pipeline
- Responsible for cross selling other bank products.
Liaison Support Trader- NASDAQ Agency Trading Desk
DEUTSCHE BANK ALEX. BROWN
10.2000 - 11.2001
- Reported completed trades to brokers
- Corrected errors to marks and time and sales
- Developed and compiled retail error report
- Ensured accuracy of traders accounts
- Received and processed phone orders from firm's brokers.
Immigration Inspector
U.S. Department of Justice
04.1997 - 10.2000
- Enforced INS laws through inspection of persons applying for admission to the United States
- Make rapid determination of admissibility without supervision
- Conduct record searches of individuals in government systems such as TECS and NCIC
- Take sworn statements, perform searches, filed charges with U.S
- Attorney, place suspects under arrest for various criminal violations.
Education
Bachelor of Arts - History
University of Maryland Baltimore County
Catonsville, MD07.1996
Skills
- Leadership Team Building
- Organizational Leadership
- Strategic Planning
- Operational Excellence
- Operations Management
- Sales and Marketing
- Quality Assurance
Certification
- Series 7 License, 04/01/01
- Series 63 License, 06/01/01
Timeline
President
Choice Home Finance, LLC
01.2020 - Current
Private Mortgage Banker - Private Bank
Wells Fargo
01.2015 - 01.2020
Account Executive- Consumer Real Estate Division
BANK OF AMERICA
09.2011 - 02.2015
Mortgage Loan officer- Consumer Real Estate Division
SunTrust
08.2010 - 08.2011
Account Executive- Consumer Real Estate Division
BANK OF AMERICA
01.2002 - 07.2010
Liaison Support Trader- NASDAQ Agency Trading Desk
DEUTSCHE BANK ALEX. BROWN
10.2000 - 11.2001
Immigration Inspector
U.S. Department of Justice
04.1997 - 10.2000
Bachelor of Arts - History
University of Maryland Baltimore County
- Series 7 License, 04/01/01
- Series 63 License, 06/01/01
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