Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

James Bergman

Weatherford

Summary

Proven Service Advisor at Cummins Ford, adept in vehicle assessment and fostering client rapport, significantly enhanced customer satisfaction and team efficiency. Expert in customer consulting and handling complaints, with a knack for mechanical aptitude and service estimates. Achieved notable improvements in process services, demonstrating a strong work ethic.

Hardworking employee enthusiastic about learning Custodial field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Service Advisor

Cummins Ford
09.2014 - Current
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Delivered prompt service to prioritize customer needs.
  • Cross-trained and provided backup support for organizational leadership.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Responded proactively and positively to rapid change.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Implemented and developed customer service training processes.
  • Maintained up-to-date knowledge of product and service changes.
  • Sought ways to improve processes and services provided.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Inspected damaged vehicles to estimate repair labor cost and required parts expense.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Retained accurate records of purchases, titles and sales.

Shipping and Receiving Supervisor

W&W Manufacturing
09.2004 - 09.2014
  • Reviewed paperwork to determine priorities and set schedules.
  • Generated end-of-day reports covering shipments, productivity, and financial totals.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Oversaw warehouse crew stocking inventory and preparing loads.
  • Negotiated shipping contracts and rates to establish budget friendly agreements.
  • Worked with vendors to schedule daily pickups and weekly deliveries.
  • Processed returns and updated accounts.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
  • Resolved conflicts between team members and addressed complaints or grievances.
  • Enforced team adherence to safety regulations and protocols.
  • Trained new team members on proper and safe use of tools and equipment.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Monitored progress of tasks to provide feedback for improvement.
  • Met or exceeded production goals and objectives by following strict procedures.
  • Developed and implemented strategies to improve team productivity and efficiency.

Education

High School Diploma -

Southwestern Oklahoma State University
Weatherford, OK

Skills

  • Vehicle assessment
  • Bill preparation
  • Data entry
  • Strong work ethic
  • Listening skills
  • Records management
  • Client rapport
  • Customer consulting
  • Mechanical aptitude
  • Service estimates
  • Handling customer complaints
  • Warranty claims process management
  • Price quoting

Certification

Fully certified in Ford Customer Service procedures

Safety Certified Forklift Operation

Timeline

Service Advisor

Cummins Ford
09.2014 - Current

Shipping and Receiving Supervisor

W&W Manufacturing
09.2004 - 09.2014

High School Diploma -

Southwestern Oklahoma State University

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James Bergman