James Berthold
College Station,TX
Summary
Visionary owner/operator with several years of experience leading and growing businesses. Proven leader with expertise in driving company vision, directing operations, and managing employees. Successful at building strong businesses from the ground up by devising effective marketing strategies, leading sales efforts, and taking decisive actions. Seasoned Owner/Operator with relevant experience in business management and operations. Possess skills in team leadership, strategic planning, and customer service. Known for driving operational growth and achieving business goals. Contributed to profitability and success of previous ventures through effective oversight and hands-on involvement. Resourceful Owner/Operator known for high productivity and efficient task completion. Possess specialized skills in strategic planning, financial management, and customer service excellence. Excel in communication, leadership, and problem-solving to navigate business challenges and drive growth.
Overview
34
34
years of professional experience
Work History
Owner/Operator
Berthold Consulting
College Station, TX
02.2021 - Current
- Train employees on how to handle all necessary job tasks of managing employees, daily tasks and financial tasks in order to be able to successfully manage multiple departments in an automotive service department
Owner/Operator
Great Deals and Steals
College Station, TX
05.2008 - Current
- Developed business plan and budget to maximize profitability.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Created marketing strategies to drive revenue and increase brand visibility.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
Fixed Operations Director
Sterling Auto Group
Bryan, TX
05.2008 - 02.2021
- Developed and implemented strategies to improve customer service satisfaction in the Fixed Operations Department.
- Identified areas of improvement for operational efficiency and cost savings in the Fixed Operations Department.
- Oversaw daily operations, including scheduling, staff management, budgeting, and forecasting in the Fixed Operations Department.
- Coached, mentored, and trained staff members on best practices within the Fixed Operations Department.
- Ensured compliance with all applicable laws and regulations related to fixed operations activities.
- Monitored performance metrics to ensure high-quality results from the Fixed Operations Department.
- Managed inventory levels and purchasing processes for parts used in the Fixed Operations Department.
- Created policies and procedures for safe work practices in the Fixed Operations Department.
- Analyzed financial data and prepared reports summarizing departmental performance within the Fixed Operations Department.
- Collaborated with other departments to ensure a seamless workflow throughout the organization.
- Implemented innovative solutions to increase productivity within the Fixed Operations Department.
- Maintained relationships with customers, vendors, and suppliers in support of fixed operations activities.
- Resolved customer complaints quickly and efficiently while ensuring customer satisfaction in the Fixed Operations Department.
- Developed training programs for new hires within the Fixed Operations Department.
- Evaluated employee performance regularly and provided feedback as needed within the Fixed Operations Department.
- Supported managers, leaders and staff in achieving goals while ensuring compliance with guidelines and best practices.
- Delivered corporate training to new representatives on lead generation, motivational tools, best practices, and protocols.
- Managed all operations, including marketing, forecasting and profit and loss analysis.
- Reviewed daily financial reports for each department.
- Oversaw customer relations, sales and service departments.
- Monitored different departments for efficient use of employee and material resources.
- Developed and deepened positive relationships with team members, customers and manufacturer representatives.
- Worked with vendors to negotiate prices and set delivery schedules.
- Supervised repairs and maintenance on equipment, vehicles and facilities to uphold standards of safety, efficiency and quality.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented successful business strategies to increase revenue and target new markets.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Monitored progress by establishing plans, budgets and measuring results.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Service Manager
Cavender Auto Group
San Antonio, Texas
01.1991 - 05.2008
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Created detailed reports on service activities for senior management review.
- Identified opportunities to increase efficiency through automation or process re-engineering.
- Trained new employees on the use of customer relationship management software systems.
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Analyzed existing processes for potential cost savings initiatives.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Provided technical support for hardware and software issues experienced by customers.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Ensured compliance with applicable laws and regulations related to services provided.
- Developed strategies for improving customer experience through enhanced product features or improved processes.
Education
BBA - Accounting And Business Management
University of The Incarnate Word
San Antonio, TX12-2016
Skills
- Operations Management
- Operations Oversight
- Personnel Management
- Budget Development
- Operational Reporting
- Financial Planning
- Staffing
- Human Resource Management
- Business Planning
- Payroll Processing
- Marketing Strategy Development
- DOT Compliance
- Hiring
- Marketing expertise
- Finance management
- Strategic Planning
- Performance Analysis
- Financial Analysis
- Documentation And Reporting
- Negotiation
- Staff Training and Development
- Relationship Management
Languages
Spanish
Professional
Accomplishments
- Graduated Magna Cum Laude from The University of The Incarnate Word
- Boy Scout Leader for 12 Years
- Graduated with Honors as a Junior in High School
- Played Football, Basketball and Baseball in High School
- Won numerous achievement awards in the dealership automotive management over a 37 year career
References
References available upon request.
Timeline
Owner/Operator
Berthold Consulting
02.2021 - Current
Owner/Operator
Great Deals and Steals
05.2008 - Current
Fixed Operations Director
Sterling Auto Group
05.2008 - 02.2021
Service Manager
Cavender Auto Group
01.1991 - 05.2008
BBA - Accounting And Business Management
University of The Incarnate Word