James Bilello
Braselton,GA
Summary
Talented Automotive Sales Manager and mentor with demonstrated record of success in marketing management and campaign development. Successful at overseeing all stages of initiatives, building positive relationships and promoting products with innovative and forward-thinking approaches. Well-versed in tracking market trends and capitalizing on opportunities.
Overview
10
10
years of professional experience
Work History
Director of Internet Sales and Marketing
Countryside Automotive
Jackson, GA
12.2023 - Current
- Handled all aspects of advertising, website operations, and third-party collaborations.
- Successfully assumed General Manager role on a temporary basis, optimizing efficiencies until replacement was hired.
- Managed and monitored the performance of ad campaigns, SEO content, and ensured adherence to manufacturer standards.
- Maintained legal compliance by adhering to regulations regarding new law changes, credit applications, and the secure handling of nonpublic data.
- Elevated efficiency in handling credit applications by overseeing OFAC compliance checks, ID One verifications, digital driver's license scans and addressing other regulatory requisites.
- Played a key role in securing inventory by coordinating with consumers and other vendors, such as Manheim, Enterprise, Avis, and Hertz.
- Worked closely with dealer principal to enhance inventory management through coordinated rotations and swaps at three locations.
- Achieved significant improvements through analysis, strategy development, and staff motivation.
- Effectively coached and trained sales and management staff on a daily basis to maintain exceptional performance in showroom, phone, and internet closes.
Sales Manager
Athens Dodge Chrysler Jeep Ram
Athens , GA
12.2022 - 11.2023
- Motivated, trained and supported sales staff and management team to exceed performance targets and achieve company objectives.
- Engaged in one-on-one interactions with sales staff, providing customized coaching to meet and exceed company's sales targets.
- Ensured the completion of nightly reports that included daily appointments, business metrics, upcoming appointments, and active sales opportunities.
- Maintained attractive and competitive listings through effective handling of online pricing for both new and used inventory.
- Built lasting customer relationships to drive business growth by providing exceptional service and follow-up.
- Effectively oversaw all aspects of the E-commerce venture, including managing phone and showroom activities and ensuring timely response to leads.
- Enhanced staff productivity by creating and implementing monthly work schedules, ensuring optimal coverage.
New Car Sales Manager
AutoNation Volkswagen Mall of Georgia
Buford, GA
04.2021 - 12.2022
- Led the entire sales team to achieve and surpass sales targets through successful management of the sales department.
- Streamlined inventory management to enhance sales performance through the inbound inventory pipeline.
- Consistently upheld and exceeded CSI standards with high customer satisfaction ratings.
- Achieved sales goal growth for monthly and yearly sales, meeting profit per sale goals set by the corporation.
- Managed the professional growth and performance of sales associates through training and mentoring.
- Reviewed and completed internal reports on a regular basis to streamline business processes.
- Tracked appointments, showroom visits, and closing percentages by utilizing internet leads, phone call logs, and showroom statistics.
- Developed and implemented sales strategies to boost market share and dealership profitability.
- Analyzed sales reports to identify trends and areas for improvement while exploring opportunities for growth.
- Adhered to legal and company standards, ensuring compliance in all sales processes and paperwork.
- Established and nurtured customer relationships, leading to increased business and referrals.
- Monitored and tracked the achievement of daily performance goals and targets for sales associates in areas such as phone calls, emails, appointments, and sales pace.
- Monitored and enforced sales associates' compliance with job responsibilities and performance metrics according to company guidelines.
- Conducted appraisals and managed the entire acquisition process for used vehicle inventory.
- Maintained consistent and accurate reporting of new car sales through dealer portal (OMD WEB).
Sales Manager
Automax Ford Hyundia Volkswagen and Pre-owned
Killeen, Texas
04.2014 - 03.2021
- Effectively managed and mentored a 15-member sales team by offering continuous supervision, assistance, and guidance.
- Promoted four team members from sales associates to higher management positions across Sales and Finance departments.
- Achieved a consistent record of helping sales associates achieve six-figure incomes.
- Consistently achieved and surpassed daily sales target of 10 units.
- Ensured prompt and helpful customer service to every individual who entered the showroom, whether in-person or online.
- Ensure all internet leads and incoming phone inquiries are given a timely initial response and appropriate follow-up.
- Maintained regular follow-up for both sold and unsold showroom visits as well as daily appointments.
- Generated consumer lists and scheduled call campaigns.
- Provided oversight for call campaigns and assessed results.
- Implemented manufacturer and dealership-specific delivery procedures as outlined.
- Enhanced performance of in-stock inventory displays through effective pricing strategy and merchandising strategies.
- Performed regular inspections to ensure the organization and cleanliness of the lot.
- Effectively handled customer special orders and facilitated new vehicle requests.
- Managed and adjusted manufacturer's wholesale allocation and supplements.
- Proactively facilitated the initiation, negotiation, and completion of dealer trades.
- Completed pre-delivery inspections and new vehicle photos.
- Executed the JM&A sales process while engaging with customers.
- Secured necessary funding by negotiating with lenders.
- Create and disseminate comprehensive sales reports three times per month.
Education
High School Diploma -
Central High School
Traverse City, MI05-2008
Skills
1 Leadership: Ability to lead and inspire the sales, service, and administrative teams to achieve business goals
2 Sales Management: Expertise in managing and optimizing the sales process, including setting and hitting sales targets
3 Financial Acumen: Understanding of dealership financials, including budgeting, profit and loss statements, and cost management
4 Customer Service: Commitment to delivering high-quality customer service and resolving issues promptly and effectively
5 Negotiation Skills: Ability to negotiate deals with customers and suppliers, ensuring the best possible outcomes for the dealership
6 Inventory Management: Efficiently managing new and used vehicle inventories to meet customer demand while minimizing costs
7 Performance Analysis: Skill in analyzing sales and performance metrics to identify areas for improvement
8 Marketing Strategy: Implementing effective marketing strategies to attract customers both online and offline
9 Regulatory Compliance: Ensuring all dealership operations comply with legal regulations and manufacturer standards
10 Communication: Strong verbal and written communication skills to interact with staff, customers, and business partners
11 Conflict Resolution: Proficiency in resolving conflicts between staff members or between staff and customers
12 Training and Development: Ability to train, mentor, and develop employees to enhance their skills and performance
13 Time Management: Efficiently managing time and prioritizing tasks to handle the diverse responsibilities of the role
14 IT and Systems Knowledge: Proficiency in using dealership management software and other relevant technologies
15 Problem-Solving: Analytical skills to identify problems and implement effective solutions
16 Attention to Detail: Ensuring accuracy in all aspects of dealership operations, from contracts to customer service
17 Adaptability: Ability to adapt to changing market conditions and industry trends
18 Networking: Building and maintaining relationships with industry professionals, suppliers, and other stakeholders
19 Strategic Planning: Developing and implementing long-term strategic plans to ensure the dealership’s growth and success
20 Ethical Conduct: Upholding high ethical standards and integrity in all business practices
Admiration for AutoNation
Although I wasn't actively seeking new opportunities, I was excited to hear about the open position at AutoNation Volkswagen Mall of Georgia, a place where I have proudly worked before. I have a deep admiration for AutoNation as a company and a fervent passion for the Volkswagen brand. My prior experience with both the company and the clientele has been incredibly rewarding, and I am confident that this opportunity would be mutually beneficial. I would be truly honored and blessed to rejoin AutoNation and contribute to its continued success.
Timeline
Director of Internet Sales and Marketing
Countryside Automotive
12.2023 - Current
Sales Manager
Athens Dodge Chrysler Jeep Ram
12.2022 - 11.2023
New Car Sales Manager
AutoNation Volkswagen Mall of Georgia
04.2021 - 12.2022
Sales Manager
Automax Ford Hyundia Volkswagen and Pre-owned
04.2014 - 03.2021
High School Diploma -
Central High School
Similar Profiles
Tim DyeTim Dye
Finance Director at Countryside Automotive, LLCFinance Director at Countryside Automotive, LLC
Jenna HillJenna Hill
Surgery Technician at Countryside Veterinary HospitalSurgery Technician at Countryside Veterinary Hospital
Daniel AllenDaniel Allen
Retail Store Manager at Countryside ProduceRetail Store Manager at Countryside Produce