James Bittle
High Point,NC
Summary
Developed skills in customer service and financial support within structured environment. Excels in managing client interactions and navigating complex information systems. Looking to transition into a new field, leveraging expertise in customer relations and data management.
Overview
11
11
years of professional experience
Work History
Annuity Customer Service Representative
Actuarial Management Resources
01.2022 - Current
- Provided comprehensive information on annuity products and features, enabling informed decision-making by clients.
- Conducted thorough research on customer inquiries, delivering accurate solutions tailored to individual needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed high call volume with exceptional service quality, maintaining consistent client satisfaction levels.
- Maintained professional demeanor under pressure, consistently providing top-notch support during peak periods or challenging situations.
Customer Service Advocate
United Healthcare
05.2017 - 12.2022
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adapted quickly to changes in company policies or systems, ensuring minimal disruption in service delivery during transitions.
- Educated customers about billing, payment processing and support policies and procedures.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Customer Service Representative
Verizon Wireless
02.2014 - 05.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Education
High School Diploma -
T.W Andrews
High Point, NC06-2011
Skills
- Call center experience
- Data entry proficiency
- Customer focus
- Compliance awareness
- Multitasking and organization
- Critical thinking
- Active listening
- Technical support
Timeline
Annuity Customer Service Representative
Actuarial Management Resources
01.2022 - Current
Customer Service Advocate
United Healthcare
05.2017 - 12.2022
Customer Service Representative
Verizon Wireless
02.2014 - 05.2017
High School Diploma -
T.W Andrews
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