JAMES BLAKE

As an experienced leader and consultant specializing in Customer Success, my role is to guide and enhance the effectiveness of Customer Success teams at organizations looking to improve it's CS value proposition. My expertise lies in hiring and developing these teams, coaching first line managers and individual contributors.

Services:

• Team Building and Development
• How to Foster Customer Relationships
• A Vision for Strategic Communication
• Process Optimization
• How to Drive Business Results
• Territory and Workforce Planning
• Reporting and Analytics
• Building Strong Partnerships
• Collaboration and Partnering Across Business Strategies

In summary, I bring a strategic, results-driven approach to Customer Success, aligning team efforts with organizational goals to ensure client satisfaction and business growth.

• As a Director of Customer Success, I hire and develop Enterprise Customer Success teams, coaching first line managers and individual contributors through implementation, renewal and expansion opportunities.

• Performs activities to increase product adoption and use
• Maximizes adoption of licenses and value derived from solutions
• Provides excellent service to customers through fact-finding and education
• Shares User Insights Internally to increase overall team performance.

• Strategically partner with clients to develop and implement an enterprise-wide strategy that maximizes the value derived from Gartner's products and services
• Assess and qualify emerging technology client roadmaps, leveraging internal teams to support and deliver on these initiatives
• Consistently executing to effectively communicate the benefits of Gartner's value
• Conduct strategic planning and demonstrate a strong understanding of territory management principles
• Help to achieve and surpass monthly, quarterly, and annual team forecasts.

• Cisco (Contract) Remote
• Global Engagement Manager - Security ATA
• Responsibility to successfully implement all digital transformation requirements as it relates to security
• Successfully implemented and engaged all Cisco clients for full adoption of ATA processes
• Run analysis of security posture testing with each successful project
• Work closely with sales management groups throughout the implementation lifecycle of ATA to make sure sales enablement can be maximized with each deployment of the ATA purchase
• Negotiate Cisco SOW agreements
• KPMG (Contract) Remote
• Manager - Advisory & Strategy
• Qualified go-to-market strategies as well as retention plans by partnering with executive Partner level leadership teams regionally in the US.

• Understand and execute business development plans and demand generation activities with sales and client partners
• Partner with all clients to assist in consulting for any change of processes within the scope of the project
• Verticals included - Cloud Computing, Security, Big Data, Gaming & more
• Clients included - Facebook, Machine Zone, Google, Rovi Corp, Ericsson & more.