James Blake
Columbus,OH
Summary
Highly versatile and results-driven professional with a diverse background in various industries. Known for the ability to inspire and motivate both self and team members towards achieving exceptional outcomes. Possesses extensive personal and professional experience in customer service, data entry, and proficient in utilizing various computer systems. Committed to delivering exceptional service and consistently exceeding expectations.
Overview
6
6
years of professional experience
Work History
BRANCH admin
BAKER EQUIPMENT AND MATERIALS
05.2022 - Current
- Work with several project teams to provide them with the equipment and material needed for their jobs
- Coordinate shipping amongst our group of customers
- Maintain accurate database to ensure invoices have no discrepancies within the Rentalman system
- Provide Solutions to Job site problems via communication and resource allocation
Package handler
UPS
10.2020 - 05.2022
- Ensure packages are in a suitable condition to be shipped
- Inspect packages and see they are sent to proper stations and contain the full contents of what is on the shipping label
- Conduct serval package audits throughout the workday
Customer Service Representative
THE OTAKU MARKET
02.2019 - 10.2020
- Identified and communicated with potential customers, promoted company products and services
- Assisted and educated customers with product and service inquiries both in person and via phone calls
- Handled difficult and complex customer complaints resolving their issues in a satisfactory manner resulting in high customer retention rate
Education
Diploma -
New DORP High School
06.2015
Skills
- Data entry
- Customer Satisfaction/ Retention
- Effective Communication
- Conflict Resolution
- Multitasking
- Microsoft suite
- Office Administration
- Team Coordination
- Time Management
- Adaptable mindset
- Guest Relations
Languages
English
Timeline
BRANCH admin
BAKER EQUIPMENT AND MATERIALS
05.2022 - Current
Package handler
UPS
10.2020 - 05.2022
Customer Service Representative
THE OTAKU MARKET
02.2019 - 10.2020
Diploma -
New DORP High School
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