James Bland
Benalla,Victoria
Summary
Highly motivated, customer-focused manager with over 20 years of experience building and leading strong teams, and developing substantial communication and problem-solving skills, which, paired with my honesty, respectfulness, flexibility, and eye for detail, enable me to provide the finest level of service.
Overview
9
9
years of professional experience
Work History
Acting Service Manager- Disability Day Services
Yooralla
Benalla, Victoria
09.2024 - Current
- Led team meetings to discuss performance and address operational challenges.
- Collaborated with cross-functional teams to resolve client issues promptly.
- Analyzed customer feedback to identify areas for service enhancement and innovation.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Hired and trained service department staff to drive performance.
- Created employee work schedules to keep shifts properly staffed.
Assistant Service Leader- Disability day services
Yooralla
Benalla, Victoria
06.2024 - 10.2025
- Led a team in providing high-quality support services to clients.
- Coordinated training sessions for staff on best practices and service delivery.
- Implemented strategies to enhance client engagement and satisfaction levels.
- Managed daily operations to ensure compliance with organizational standards.
- Developed and maintained relationships with community partners and stakeholders.
Personal Support Worker
Gateway Health
Benalla, Victoria
02.2024 - 06.2024
- Assisted clients with daily living activities and personal care tasks.
- Communicated effectively with clients and families regarding care plans.
- Maintained a clean and safe environment for clients and staff.
- Supported clients in mobility and transportation to appointments.
- Documented client progress and care activities accurately in records.
Store Manager
Harris Scarfe
Woodgrove Shopping Centre- Melton, Victoria
09.2018 - 01.2024
- Managed daily store operations to ensure smooth functioning and customer satisfaction.
- Trained and supervised staff to enhance team performance and service quality.
- Ensured compliance with safety regulations and company policies throughout the store.
- Analyzed sales data to identify trends and adjust strategies for improved performance.
- Coordinated promotional events to increase foot traffic and engage customers effectively.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Store Manager
Harris Scarfe
Waurn Ponds, Victoria
01.2018 - 09.2018
- Created weekly work schedules for store personnel.
- Resolved customer complaints in a timely manner.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Prepared monthly reports on sales figures, expenses, profits.
- Ensured compliance with safety regulations and company policies.
Assistant Store Manager
Harris Scarfe
Market Square Geelong, Victoria
01.2017 - 01.2018
- Assisted in daily operations and customer service management.
- Trained and supported staff in product knowledge and sales techniques.
- Managed inventory levels and conducted regular stock audits.
- Implemented visual merchandising standards to enhance store appearance.
- Oversaw cash handling procedures and maintained financial accuracy.
Education
Individual Support Certificate III - Disability & Aged -
GO TAFE
Wangaratta11-2024
SATISFACTORILY COMPLETED YEAR 12 -
Mansfield Secondary College
01.2000
Skills
- I maintain a positive, can-do attitude and excel in active listening, always seeking new ways to enhance my clients’ experiences Additionally, I possess strong time management skills, proficient computer knowledge, and a professional work ethic, all of which contribute to my career development
- I champion teamwork, keeping high morale through team-building practices
- I've acquired upselling techniques throughout my career, which have enabled my teams and I to exceed allocated budgets and goals
References
Professional Referees Available on request.
LEADERSHIP EXPERIENCE
Having led both small and large teams, I learned to adapt my leadership style to inspire and motivate based on the unique circumstances, all while adhering to company policies and championing the business's vision.
Timeline
Acting Service Manager- Disability Day Services
Yooralla
09.2024 - Current
Assistant Service Leader- Disability day services
Yooralla
06.2024 - 10.2025
Personal Support Worker
Gateway Health
02.2024 - 06.2024
Store Manager
Harris Scarfe
09.2018 - 01.2024
Store Manager
Harris Scarfe
01.2018 - 09.2018
Assistant Store Manager
Harris Scarfe
01.2017 - 01.2018
Individual Support Certificate III - Disability & Aged -
GO TAFE
SATISFACTORILY COMPLETED YEAR 12 -
Mansfield Secondary College