Summary
Overview
Work History
Education
Skills
Timeline
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James Blount

Sandy Springs,GA

Summary

Dedicated individual with over 15 years of experience in big box, luxury and specialty retail settings. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line, and turnaround of underperforming operations. Motivational leader and organizational problem-solver with advanced supervisory, team building, Sales, Coaching, and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

17
17
years of professional experience

Work History

Associate Manager

Dawsonville GA
01.2012 - Current
  • Review and analyze business performance of daily, weekly, monthly, and annual sales results
  • Monitor associate productivity level in comparison to store and provide benchmark training, follow up, coaching and feedback
  • Drive sales, quality, and improvement to meet or exceed all key performance indicators
  • Extensive customer service and resolution experience
  • Evaluated performance of team members and provided consistent coaching to improve skills
  • Assisted general manager in planning and implementing strategies to attract customers and maximize sales
  • Managed new hire recruiting, training, and onboarding to keep store employees aware of company policies and procedures
  • Organized schedules, workflows, and shift coverage to meet expected business demands
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
  • Maintained inventory accuracy and reconciling discrepancies
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.

Assistant Manager

Express Retail
02.2007 - 01.2012
  • Collaborated with store manager to develop strategies for achieving sales and profit goals
  • Enforced company policies and procedures to strengthen operational standards across departments
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel
  • Resolved customer inquiries and complaints requiring management-level escalation
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
  • Analyzed business performance data and forecasted business results for upper management
  • Established positive rapport with customers, managers, and associates to maintain positive and successful work environment
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.

Education

Business Administration

Western Connecticut State University of Danbury

Skills

  • Microsoft office applications word
  • Team Leadership
  • Customer Service
  • Strategic Planning
  • Operations Management
  • Departmental Management
  • Results Analysis
  • Sales Coaching
  • Recruiting
  • Training & Development
  • Scheduling
  • Visual Merchandising
  • Performance Evaluations
  • Human Resource

Timeline

Associate Manager

Dawsonville GA
01.2012 - Current

Assistant Manager

Express Retail
02.2007 - 01.2012

Business Administration

Western Connecticut State University of Danbury

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James Blount