Hi, I’m
James Bly
Oklahoma City,Ok
Summary
Entry-level IT support professional with hands-on technical troubleshooting experience and a strong customer service and training background. Former field technician with experience resolving connectivity and equipment issues, currently completing the Google IT Support Certificate and preparing for CompTIA Tech+ and A+ certifications. Proven ability to follow procedures, document issues, train others, and communicate clearly with both technical and non-technical users.
Overview
13
years of professional experience
1
Certification
Work History
Hobby Lobby Distribution Center
Puller / Line Loader / Certified Trainer
03.2022 - Current
Job overview
- Trained and onboarded new employees, providing clear instruction and hands-on guidance in fast-paced operational environments
- Followed detailed procedures to ensure accuracy, safety, and efficiency across warehouse operations
- Managed inventory flow and ensured correct product handling and staging
- Identified workflow issues and communicated solutions to supervisors
- Demonstrated reliability, leadership, and accountability in high-volume production settings
Connect One
Field Technician / Technical Support
09.2017 - 02.2022
Job overview
- Diagnosed and resolved customer connectivity issues involving modems, routers, cabling, and network signal problems
- Installed, configured, and tested customer equipment to ensure proper service performance
- Provided customer-facing technical support and explained technical issues in clear, easy-to-understand terms
- Documented service issues, resolutions, and follow-up actions using work order systems
- Escalated complex or unresolved technical issues according to company procedures
- Cable & Network Services
KLD Cable
Cable Technician - Collections / Field Technician
08.2012 - 09.2017
Job overview
- Performed customer account collections and service disconnections while maintaining high weekly recovery rates
- Communicated with customers by phone and in person to negotiate payment arrangements and resolve account issues
- Managed a high-volume workload, completing up to 40 service disconnections daily while maintaining compliance with company policies
- Documented account activity, service actions, and outcomes accurately in company systems
- Built rapport with repeat customers, improving resolution outcomes through consistent follow-up
- Maintained strong performance metrics through reliability, attention to detail, and professionalism in challenging situations
Education
GED
01.2004
University Overview
University of South Alabama
08.2010
University Overview
122 credit hours completed
Skills
- Hardware & equipment troubleshooting
- Network connectivity & Wi-Fi troubleshooting
- Modems, routers, and peripheral devices
- Windows OS fundamentals
- Software installation & updates
- Issue documentation & work order tracking
- Basic networking concepts (TCP/IP fundamentals)
- Technical problem-solving
- Clear verbal & written communication
- Training and onboarding support
- Following SOPs and safety procedures
- Time management & prioritization
- Escalation and issue resolution
Certification
- Google IT Support Certificate, In Progress, 03/01/26
- CompTIA Tech+, Planned, 04/01/26
- CompTIA A+, Planned, 06/01/26
- ACT WorkKeys Certification, Silver Level, Demonstrates applied workplace skills, problem-solving ability, and readiness for entry-level technical and support roles
Timeline
Puller / Line Loader / Certified Trainer
Hobby Lobby Distribution Center
03.2022 - Current
Field Technician / Technical Support
Connect One
09.2017 - 02.2022
Cable Technician - Collections / Field Technician
KLD Cable
08.2012 - 09.2017
GED
University of South Alabama