James Boardo
Holliston,MA
Summary
Skilled Troubleshooter with background in diagnosing, repairing and preventing complex technical issues. Proven ability to improve system performance and functionality through rigorous testing and troubleshooting techniques. Strengths include problem-solving skills, hands-on experience with various software systems, and ability to work effectively under pressure. History of enhancing operational efficiency and maintaining high quality standards in previous roles.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Troubleshooter
Comcast
Needham, MA
09.1998 - Current
- Identified root cause of technical issues and developed solutions.
- Researched, analyzed and diagnosed complex system problems.
- Provided remote support to customers experiencing technical difficulties.
- Monitored system performance and identified areas for improvement.
- Maintained records of troubleshooting activities and customer interactions.
- Collaborated with other departments to ensure timely resolution of customer inquiries.
- Provided training sessions to staff on proper use of systems and applications.
- Managed third-party vendors related to troubleshooting activities.
- Ensured compliance with industry regulations when dealing with sensitive data.
- Responded promptly to customer inquiries regarding product functionality or service availability.
- Resolved service requests by individually troubleshooting and addressing user issues.
- Maintained positive working relationship with fellow staff and management.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Supervised and directed workers engaged in installation of data communication equipment and software.
- Oversaw daily performance of computer systems.
Showroom ? Warehouse Maitance
Paramount Industies
Medway, MA
10.1994 - 09.2024
- Greeted customers upon arrival, provided assistance and answered questions.
- Managed incoming calls, responded to inquiries and scheduled appointments.
- Maintained cleanliness of the showroom by vacuuming carpets, dusting furniture and cleaning windows.
- Processed payments for merchandise purchased in the showroom.
- Assisted with product displays, including setting up window displays and rearranging shelving units.
- Provided customer service support to clients visiting the showroom, such as locating products and answering queries.
- Organized inventory of merchandise in showroom, ensuring items were properly stocked on shelves or racks.
- Performed opening and closing duties, such as counting cash drawers and locking doors at night.
- Kept records of all transactions made within the store for accounting purposes.
- Assisted with maintaining accurate customer database information through data entry tasks.
- Developed promotional materials such as flyers and brochures to advertise new products arriving in the store.
- Tracked shipments from vendors; notified customers when their orders arrived in-store.
- Restocked supplies regularly while ensuring appropriate levels of inventory was maintained at all times.
- Organized and booked travel plans and itineraries, arranged transportation and made overnight accommodations for clients, staff, and leaders.
- Organized and updated weekly schedules and monthly calendar obligations for various levels of management and staff.
- Greeted customers, answered general questions and directed to appropriate locations.
Education
Associate of Science - Law Enforement
Dean College
Franklin, MASkills
- Network configuration
- Technical Troubleshooting
- Mobile Device Repair
- Customer Service
- Technical Documentation
- Reliability
- Excellent Communication
- Emergency Service Coordination
- Goal Setting
- Team building
Certification
Multiple ACE awards for going above and beyond expectations of everyday goals.
CPR certified
Confined space traing
Timeline
Troubleshooter
Comcast
09.1998 - Current
Showroom ? Warehouse Maitance
Paramount Industies
10.1994 - 09.2024
Associate of Science - Law Enforement
Dean College