James Boggs
Houston
Summary
Dynamic operations supervisor with a proven track record at Thompson, excelling in team leadership and customer service. Enhanced productivity through effective conflict resolution and team development, achieving high customer satisfaction. Skilled in optimizing processes and implementing training programs, fostering a culture of excellence and accountability within the team.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Supervisor of Operations
Thompson
09.2024 - 03.2025
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
Debris Monitor
Thompson
07.2024 - 09.2024
- Managed debris removal projects by coordinating with local authorities and contractors.
- Improved debris disposal processes, resulting in a more organized and efficient workflow.
- Streamlined communication among team members, leading to enhanced productivity within the debris monitoring unit.
- Contributed significantly to community rebuilding efforts by efficiently managing large-scale projects focused on clearing residential areas from hazardous waste material.
- Optimized resource allocation based on changing project requirements, contributing to seamless execution across multiple locations simultaneously.
- Used appropriate terminology to accurately record incidents in system.
- Reported known or suspected problems, issues or concerns to appropriate staff.
- Conducted thorough assessments of damaged properties, ensuring accurate classification and prioritization of clean-up needs.
Supervisor
Cambria
10.2021 - 08.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Equipment Manager
TDS
05.2023 - 06.2024
- Reduced downtime in operations by performing proactive maintenance on equipment.
- Maintained clean and organized facilities.
- Performed equipment maintenance and repairs.
- Trained team members effectively to maintain consistent productivity.
- Ensured timely acquisition of new equipment, streamlining the procurement process.
- Monitored equipment and tool inventory to consistent replenishment in alignment with demand.
- Inventoried and loaded supplies for travel.
- Optimized equipment management by implementing effective inventory tracking systems.
Sercurty
Cambria
08.2020 - 05.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Supervisor of Operations
TDS
07.2019 - 05.2024
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
Truck Driver
TDS
08.2019 - 06.2022
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
Fire Protection Engineer
Ginos Landscaping Co
09.2016 - 08.2017
- Liaised with external contractors to verify correct installation of designed systems.
- Assisted in development of new standards and regulations to increase safety of future installations.
- Provided sketches, electronic models and diagrams for proposed fire protection systems in new construction and for retrofitting.
- Designed systems to comply with on-sight considerations such as protection of electronic property, flood dangers and other restrictions.
- Conducted fire and life safety code review analyses, informing business leadership of discovered risks and deficits needing remediation.
- Demonstrated remote monitoring systems to personnel, providing onboarding services for internal fire protection and safety personnel.
Operation Team Leader
City of Houston-Information Technology
02.2016 - 05.2017
Fire Watcher
Ginos Landscaping
05.2014 - 03.2015
- Helped maintain compliance with OSHA regulations regarding fire safety measures onsite.
- Performed visual inspection of work area and evacuated operations and summoned authorities if hazardous conditions detected.
- Performed daily equipment checks, ensuring that all necessary firefighting tools were readily available when needed.
- Reduced fire risks by promptly reporting incidents and unsafe conditions to the appropriate personnel.
- Played an active role in maintaining site security by monitoring access points and verifying visitor credentials as needed during shifts as Fire Watcher.
- Maintained accurate records, documenting observations and actions taken during each shift.
- Facilitated smooth operations during hot work activities by providing continuous surveillance of the area throughout the process.
- Examined fire extinguishing and fire protection equipment to verify functionality and reported repairs and replacements needed.
Education
Graduated -
Summer Creek
Humble, TX05.2013
Skills
- Team leadership
- Customer service
- Team development
- Conflict resolution
Certification
Hazwoper
Timeline
Supervisor of Operations
Thompson
09.2024 - 03.2025
Debris Monitor
Thompson
07.2024 - 09.2024
Equipment Manager
TDS
05.2023 - 06.2024
Supervisor
Cambria
10.2021 - 08.2024
Sercurty
Cambria
08.2020 - 05.2024
Truck Driver
TDS
08.2019 - 06.2022
Supervisor of Operations
TDS
07.2019 - 05.2024
Fire Protection Engineer
Ginos Landscaping Co
09.2016 - 08.2017
Operation Team Leader
City of Houston-Information Technology
02.2016 - 05.2017
Fire Watcher
Ginos Landscaping
05.2014 - 03.2015
Graduated -
Summer Creek
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