Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Athena Grotjan

Phoenix,United States

Summary

Dynamic and reliable professional with extensive experience in customer service. Proven ability to adapt quickly and deliver exceptional service, enhancing customer satisfaction. Skilled in time management and consistently fostering positive relationships and ensuring a smooth operational flow in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Full Time Sales Associate

H&M Hennes & Mauritz
Scottsdale, Arizona
05.2023 - Current
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Delivered precise information regarding products, prices, and services.
  • Engaged with customers, clarified product details, and guided in finding items tailored to individual requirements.
  • Maintained cleanliness throughout the store, including at cash points, fitting rooms, and stock rooms.

Server

Simply Thai Kitchen
Phoenix, AZ
06.2022 - 01.2023
  • Built relationships with customers by making them feel comfortable and attending to their needs with positivity and kindness.
  • Communicated with other servers, hosts, bussers and kitchen staff for a positive, smooth service.
  • Guide guests through the menu, make recommendations I think they would enjoy and answer questions about dietary restrictions.
  • Maintaining a clean and presentable dining area and server station.
  • Use of a POS system, issues bills and accepted payments.

Line Cook

Superstition Downtown
Phoenix, AZ
11.2021 - 06.2022
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Prepped vegetables and ingredients by washing, chopping and dicing.
  • Maintained safe operations of food prep equipment to reduce complications, retain safety procedures and keep a hygienic kitchen.
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Kept stations stocked and ready for use to maximize productivity.

Barista Shift Leader

Sarbucks
Phoenix, AZ
12.2016 - 01.2020
  • Prepared and served coffee, espresso drinks, blended coffees and teas with high customer satisfaction.
  • Maintained a clean and organized workspace for myself and coworkers.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Operated cash register, collected payments and provided accurate change.
  • Dealt with complaints or issuies with a positive attitude.

Education

High School Diploma -

Ironwood High School
Glendale, AZ
05.2018

Skills

  • Time Management
  • Adaptability
  • Fast Learner
  • Dependable
  • Critical Thinker
  • Excellent Customer Service Skills
  • Effective communication
  • Collaborative team member

Volunteer Experience

 

  • St. Marys Food Bank (2017-2018) : Boxed and handed out canned and perishable foods
  • Feed Phoenix Project / Sidewalk Project (2020-Present) : Gave out food, clothes and hygiene supplies to unsheltered individuals in metro Phoenix area, offered advice and recourses to various support group when needed
  • Game and Fish; Black Footed Ferret project (2022-Present) : Trapped and released prairie dogs to take blood samples, studied and observed their environment

Timeline

Full Time Sales Associate

H&M Hennes & Mauritz
05.2023 - Current

Server

Simply Thai Kitchen
06.2022 - 01.2023

Line Cook

Superstition Downtown
11.2021 - 06.2022

Barista Shift Leader

Sarbucks
12.2016 - 01.2020

High School Diploma -

Ironwood High School

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