Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Boland

Restaurant Operation Director
Mobile,AL

Summary

Dynamic operations leader with a proven track record at Fylnn Restaurant Group, driving financial performance and operational efficiency across multiple locations. Expert in strategic planning and team motivation, successfully implementing marketing strategies that boosted sales. Adept at vendor management and fostering a culture of excellence, ensuring compliance and safety standards are met.

Overview

35
35
years of professional experience

Work History

Director of Operations – Southern Alabama & South Louisiana Market

Fylnn Restaurant Group- Little Caesars
06.2023 - Current
  • Responsible for financial, operational, and personnel performance in 18 restaurants located in Ozark market.
  • Strategically developed effective marketing plans to increase sales and profits while evaluating and managing costs for ROI.
  • Recognize and applaud outstanding team and individual performance to boost company morale and productivity.
  • Set and/or aid in corrective action plans for the entire team members and leadership.
  • Skillfully interacted with external vendors to obtain the best quality in pricing and product.
  • Accomplish human resource objectives in areas of recruiting, talent selection, orientations, training, assigning, scheduling, coaching, counseling, and disciplining; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions.
  • Maintains safe, secure, and healthy environment by establishing, following, and enforcing organizations policies and procedures, complying with legal regulations; securing revenue, developing and implementing recovery plans, maintaining equipment and facility standards through regular checks and preventive quality measures.

Area Director- Ozark Market

RB American Group- Arby’s
06.2020 - 01.2023
  • Responsible for financial, operational, and personnel performance in 18 restaurants located in Ozark market.
  • Strategically developed effective marketing plans to increase sales and profits while evaluating and managing costs for ROI.
  • Recognize and applaud outstanding team and individual performance to boost company morale and productivity.
  • Set and/or aid in corrective action plans for the entire team members and leadership.
  • Skillfully interacted with external vendors to obtain the best quality in pricing and product.
  • Accomplish human resource objectives in areas of recruiting, talent selection, orientations, training, assigning, scheduling, coaching, counseling, and disciplining; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions.
  • Maintains safe, secure, and healthy environment by establishing, following, and enforcing organizations policies and procedures, complying with legal regulations; securing revenue, developing and implementing recovery plans, maintaining equipment and facility standards through regular checks and preventive quality measures.

District Manager

Golden Corral Corporation
09.2018 - 05.2020
  • Responsible for financial, operation and personnel performance in ten restaurants located in multiple states.
  • Strategically developed effective marketing plans to increase sales and profits while evaluating and managing costs for ROI.
  • Recognize and applaud outstanding team and individual performance to boost company morale and productivity.
  • Demonstrate a philosophy that encourages managers and employees to promote and recognize maximum performance and dedication.
  • Site Development
  • New Restaurant Openings
  • Set and/or aid in corrective action plans for entire team members and leadership.
  • Skillfully interacted with external vendors to obtain the best quality in pricing and product.
  • Accomplish human resource objectives in areas of recruiting, talent selection, orientations, training, assigning, scheduling, coaching, counseling, and disciplining; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions.
  • Maintains safe, secure, and healthy environment by establishing, following, and enforcing organizations policies and procedures, complying with legal regulations; securing revenue, developing and implementing recovery plans, maintaining equipment and facility standards through regular checks and preventive quality measures.

Director of Operations

WeisCo Restaurant Group
09.2013 - 09.2018
  • Company Overview: dba Moe's Southwest Grill, The Egg & I, El Limon Mexican Bar & Grill
  • Responsible for managing the company's restaurant concepts day to day operations and reporting them to the Chief Executive Officer.
  • Design and implement business strategies, plans and procedures with CEO.
  • Set comprehensive goals for performance and growth.
  • Establish policies that promote company culture and vision.
  • Participate and provide leadership in Marketing, IT, Accounting, Training, Human Resources, Facilities and other initiatives.
  • Demonstrate a philosophy that encourages managers and employees to promote and recognize maximum performance and dedication.
  • Site Development
  • New Restaurant Openings
  • Dba Moe's Southwest Grill, The Egg & I, El Limon Mexican Bar & Grill

Area Director

Cheddar's Casual Café
08.2009 - 03.2013
  • Hired as General Manager and promoted to Area Director with 11 Restaurants.
  • Managed new restaurant openings in multi-state market.
  • Conducted timely performance evaluations for all managers directly under my supervision.
  • Carefully developed a lucrative annual food and beverage marketing plan to drive sales and customer count while maintaining strict budget to maximize profits.
  • Effectively budget and manage all P&L controllable costs including purchasing, inventory, labor, waste, facility and maintenance.

Non-commissioned Officer - Corporal

United States Marine Corps
10.1990 - 10.1998
  • Training included: Marine Corp Combat, Training School of Infantry, Coxswain School and Advanced Coxswain School, Zodiac Repair School, OSHA Safety Training, Combat Reconnaissance Rubberaft, River Raider Craft, Outboard Motor School.
  • Deputy Director in charge of Zodiac, Raider & engine maintenance for the Small Craft Company.
  • Manager squad of eight Marines and skilled in strategic and tactical marine operation and problem resolution.
  • As Lance Corporal, was selected as Training NCO. Instructed all Marines in Bravo Company on requirements for completion of the Correspondent Institute.
  • Developed and implemented all Fire & Safety training courses.
  • Directed generation of monthly status reports for the Commander of the First Battalion 6th Marines.

Education

Bachelor's - History

Salem State College
Salem, MA
01.2017

Skills

  • Profit & Loss
  • Financial performance
  • Operational strategy
  • Vendor management
  • Marketing planning
  • Human resources
  • Customer relationship management
  • Safety compliance
  • Budget management
  • Site development
  • Process optimization
  • Leadership development
  • Team motivation
  • Effective communication
  • Problem solving
  • Performance evaluation
  • Recruiting
  • Restaurant Management
  • Strategic Planning
  • Strategic planning and execution
  • Financial controls implementation
  • Resource allocation
  • Performance analysis
  • Workforce planning
  • Operational efficiency
  • Schedule oversight
  • Risk mitigation
  • Strategic planning
  • Marketing strategies
  • Analytical thinking
  • Staff scheduling
  • Written communication
  • Relationship building
  • Recruitment
  • Excellent communication
  • Management team building
  • Budget development
  • Calendar management
  • Performance evaluations
  • Self motivation
  • Sales strategies
  • Forecasting

Timeline

Director of Operations – Southern Alabama & South Louisiana Market

Fylnn Restaurant Group- Little Caesars
06.2023 - Current

Area Director- Ozark Market

RB American Group- Arby’s
06.2020 - 01.2023

District Manager

Golden Corral Corporation
09.2018 - 05.2020

Director of Operations

WeisCo Restaurant Group
09.2013 - 09.2018

Area Director

Cheddar's Casual Café
08.2009 - 03.2013

Non-commissioned Officer - Corporal

United States Marine Corps
10.1990 - 10.1998

Bachelor's - History

Salem State College

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James BolandRestaurant Operation Director